Manager Client Services
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Infosys is seeking an accomplished Client Partner to lead our Healthcare this high-impact role you will be the trusted advisor and primary liaison for one of our most strategic healthcare accounts driving transformation and innovation across the clients ecosystem. You will own the end-to-end relationship ensuring alignment with the clients business objectives while delivering measurable outcomes through cutting-edge digital solutions.
Working closely with Senior Client Partners and Group Managers you will design and execute a robust account strategy that accelerates growth strengthens executive-level relationships and positions Infosys as a partner of choice. This role typically involves managing a single account or a significant portion of a large account with full P&L responsibility in the range of $30MM to $50MM.
Your leadership will directly influence how the client navigates industry challenges such as value-based care regulatory compliance and digital modernizationmaking this an opportunity to shape the future of healthcare delivery.
Role Description:
Client relationship management and business development: manage client relationships build a portfolio up to $30-50M own the opportunity management cycle: Prospect-Evaluate-Propose-Close
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
Account planning and governance: create the account plan including relationships required opportunities to be pursued price decisions etc.
Conduct research as well as competitor analysis as well as conducting client presentations estimation efforts and proposals and negotiations
Collaborate with the Delivery Manager to address all people or infrastructure-related issues that may be affecting the delivery of the project vis-à-vis the specific client.
Balance different projects running for the client that may involve different delivery managers or horizontal competency units resources.
Taking Go-to-market solutions to accounts within the account scope -responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.
Work closely with the Solutions Leader to build customized solutions pitches for the target account and drive the revenues and delivery of these solutions to the account scope
Build an Account Plan for the account scope with details of the relationships required the opportunities that have to be chased and the revenue expected from such opportunities as well as potential threats and weaknesses that need to be addressed
Pricing decisions within the scope of the Master Services Agreement
Pre-sales proposal support for new business development outside of the account scope
Provide necessary input for building future alliances with relevant product vendors
About Infosys Healthcare:
Infosys Healthcare is at the forefront of transforming the healthcare ecosystem through AI-driven insights automation and next-generation digital platforms. We enable payers providers and life sciences organizations to deliver value-based care achieve regulatory compliance and ensure data interoperability. Our solutions leverage advanced analytics intelligent automation and conversational AI to streamline claims processing personalize member engagement and optimize clinical and operational workflows. By integrating cloud technologies predictive models and ethical AI frameworks we help healthcare enterprises reduce costs improve patient outcomes and accelerate digital modernizationcreating a connected efficient and patient-centric healthcare experience.
Required Qualifications:
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11 years of experience with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical
Track record of interacting and building relationships with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred Qualifications:
Knowledge of industry-specific go-to-market solutions
Good understanding of industry-specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship
Benefits:
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Working closely with Senior Client Partners and Group Managers you will design and execute a robust account strategy that accelerates growth strengthens executive-level relationships and positions Infosys as a partner of choice. This role typically involves managing a single account or a significant portion of a large account with full P&L responsibility in the range of $30MM to $50MM.
Your leadership will directly influence how the client navigates industry challenges such as value-based care regulatory compliance and digital modernizationmaking this an opportunity to shape the future of healthcare delivery.
Role Description:
Client relationship management and business development: manage client relationships build a portfolio up to $30-50M own the opportunity management cycle: Prospect-Evaluate-Propose-Close
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
Account planning and governance: create the account plan including relationships required opportunities to be pursued price decisions etc.
Conduct research as well as competitor analysis as well as conducting client presentations estimation efforts and proposals and negotiations
Collaborate with the Delivery Manager to address all people or infrastructure-related issues that may be affecting the delivery of the project vis-à-vis the specific client.
Balance different projects running for the client that may involve different delivery managers or horizontal competency units resources.
Taking Go-to-market solutions to accounts within the account scope -responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.
Work closely with the Solutions Leader to build customized solutions pitches for the target account and drive the revenues and delivery of these solutions to the account scope
Build an Account Plan for the account scope with details of the relationships required the opportunities that have to be chased and the revenue expected from such opportunities as well as potential threats and weaknesses that need to be addressed
Pricing decisions within the scope of the Master Services Agreement
Pre-sales proposal support for new business development outside of the account scope
Provide necessary input for building future alliances with relevant product vendors
About Infosys Healthcare:
Infosys Healthcare is at the forefront of transforming the healthcare ecosystem through AI-driven insights automation and next-generation digital platforms. We enable payers providers and life sciences organizations to deliver value-based care achieve regulatory compliance and ensure data interoperability. Our solutions leverage advanced analytics intelligent automation and conversational AI to streamline claims processing personalize member engagement and optimize clinical and operational workflows. By integrating cloud technologies predictive models and ethical AI frameworks we help healthcare enterprises reduce costs improve patient outcomes and accelerate digital modernizationcreating a connected efficient and patient-centric healthcare experience.
Required Qualifications:
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11 years of experience with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical
Track record of interacting and building relationships with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred Qualifications:
Knowledge of industry-specific go-to-market solutions
Good understanding of industry-specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship
Benefits:
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
