Customer Care Manager
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Develop and implement customer service policies aligned with company goals.
- Supervise daily operations of the customer care team and provide necessary support.
- Handle complex and escalated customer issues with professionalism and urgency.
- Monitor KPIs and service metrics to track performance and drive quality improvement.
- Coordinate with internal departments (sales logistics technical) for smooth after-sales support.
- Manage CRM systems and ensure data accuracy and integrity.
- Deliver training coaching and development for the customer service team.
- Analyze customer feedback and recommend improvements to enhance satisfaction.
- Prepare and present service performance reports to senior management.
- Ensure compliance with internal policies quality standards and regulatory requirements.
Qualifications :
Bachelors degree in Business Administration Marketing or related field.
- 57 years of customer service experience including at least 4 years in a managerial role.
- Experience in lighting sanitaryware or retail sectors is preferred.
- Strong leadership and communication skills.
- Customer-centric mindset and strong problem-solving skills.
- Proficiency in CRM systems and Microsoft Office.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
