Front Desk Agent (Female Arabic Speaker)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and check-in guests providing a warm welcome and efficient service
- Handle guest inquiries requests and complaints with empathy and professionalism
- Process check-outs including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities local attractions and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations room assignments and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications :
- Minimum of 1 year experience in a guest services role preferably in a hotel setting
- Associates or Bachelors degree in hospitality business or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word Excel PowerPoint and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts including nights weekends and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills particularly Arabic and English are highly advantageous
- Ability to remain calm and professional in high-pressure situations
- Demonstrated organizational skills and ability to multitask efficiently
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
