Claims Handler (London, UK)

Ready to make a paws-itive impact in the pet world

Join a fast-growing European InsurTech scale-up thats reimagining pet health and insurance across Europe! Backed by leading investors with over 20 million in Series B funding were on a mission to ensure every furry friend gets the care they deserve and their owners get peace of mind.

As we prepare for our UK launch were looking for a Claims Handler to join our London team. This is your chance to be part of a growing mission-driven company from the very beginning.

This position is based in London where we apply a hybrid work model (3-4 days in the office) with the opportunity to work from home. Youll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.

Tasks

About the role

Are you detail-oriented empathetic and passionate about helping pets and their owners As a Claims Handler youll ensure our customers experience seamless support when they need it most. Youll process claims fairly and efficiently while keeping customer care at the heart of everything you do.

In this role you will:

• Evaluate and process pet insurance claims ensuring accuracy and fairness.
• Communicate with pet parents providing clear updates on their claims.
• Collaborate with veterinarians and clinics to gather necessary documentation.
• Support improvements to claims processes for greater efficiency.
• Be an ambassador for our mission to provide top-tier pet care solutions.

Requirements

• Previous experience in claims handling insurance or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover

Benefits

What We Offer

Equity

• Equity share options from day one to give every employee a stake in our success

Health & Wellbeing

• Monthly contribution toward employees health and wellbeing

Flexible Working

• Hybrid working model with flexibility to balance home and office work

Learning & Development

• Professional development via our in-house Learning and Development program

Equipment

• Company-provided laptop headset and mouse

Paid Time Off

• Generous leave policy (24 days of annual leave plus 8 UK public holidays)

Pet-Friendly Perks

• Employee discount on our pet insurance

Culture & Community

• The opportunity to be part of a dynamic company in an early growth phase
• A flexible dynamic and welcoming company culture
• A collaborative international working environment
• Working on a unique product that that helps pets live longer healthier lives
• Regular social events and team-building activities
• Chance to directly shape our journey as we grow in the UK

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion national origin gender sexual orientation age marital status or disability status.