Desktop Support Technician

Des Moines, IA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support Technician

Location: Des Moines IA 50319 Onsite

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.
Install patch and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption preferably using Bitlocker and McAfee.
Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation patching and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption preferably Bitlocker and McAfee.

Desired Experience:

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education:

Preferred: 4-year degree or equivalent technical study.

Certifications:

Industry certifications (A Network MCP etc.)

Communication:

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users ensuring timely execution of tasks.

Required / Desired Skills
Skill Required / Desired Amount of Experience

Industry certification (A Network MCP etc) Required 4 Years

4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years

Experienced in PC (desktop/laptop/thin client) support both desk side and remotely Required 4 Years

Windows 7/10 installation patching and troubleshooting Required 4 Years

Ability to troubleshoot issues with Microsoft 2019 Required 4 Years

Windows networking TCP/IP Configuration and troubleshooting Required 4 Years

Escalate issues to next level support and or management accordingly Required 4 Years

Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4 Years

Demonstrated experience providing support with remote tools Required 4 Years

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4 Years

Troubleshoot desktop and network printers issues Required 4 Years

Experienced in Google Workspace products Required 4 Years

xperience in Apple device support (iPad iPhone) Required 4 Years

Experience with hard drive encryption preference for Bitlocker and McAfee Required 4 Years

Ability to modify system registry Required 4 Years

#NOBLE-IT

Job Title: Desktop Support Technician Location: Des Moines IA 50319 Onsite Key Responsibilities: Provide desktop/laptop/thin client support both desk-side and remotely. Install patch and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure...

Job Title: Desktop Support Technician

Location: Des Moines IA 50319 Onsite

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.
Install patch and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption preferably using Bitlocker and McAfee.
Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation patching and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption preferably Bitlocker and McAfee.