Senior ServiceNow Admin
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Desired Competencies (Technical/Behavioral Competency)
Must-Have Candidates must possess proven experience in both administration and development within ServiceNow. This includes demonstrated ability to manage configure and customize ServiceNow applications in alignment with organizational needs. Hands-on expertise in performing essential ServiceNow tasks and responsibilities are required. Applicants should be capable of ensuring efficient platform operation and maintenance. Experience in executing ServiceNow upgrades is essential. Proficiency in Catalogue Management within ServiceNow is required. Candidates should have experience of onboarding third-party applications through integration with ServiceNow. Strong communication skills are necessary to collaborate effectively with stakeholders from both business and IT teams on the customer side.
Good-to-Have Retail experience: Exposure to retail environments is beneficial as it brings valuable insights into service delivery and customer engagement within this sector. ServiceNow RPA experience: Hands-on involvement with ServiceNow Robotic Process Automation (RPA) is advantageous indicating familiarity with automating workflows and optimizing processes on the ServiceNow platform.
SN Responsibility of / Expectations from the Role
1 Perform day-to-day administration and support of the ServiceNow platform. Manage users groups roles and access controls. Configure forms fields workflows and automation using ServiceNow tools. Support modules like Incident Change Problem Request and CMDB. Troubleshoot issues and support end-users. Ensure the platform runs smoothly and securely. Monitor system performance logs and health dashboards; coordinate with ServiceNow support as needed.
2 Perform regular platform upgrades patching and testing in coordination with stakeholders. Support development and maintenance of reports dashboards and performance analytics.
3 Maintain documentation related to configurations workflows and customizations. Ensure compliance with internal standards best practices and security policies
4 Work closely with business and IT to understand the new requirements
Come up with suggestions for improving the ServiceNow Integration
Type Details of The Role (For Candidate Briefing)
Reporting To Which Role Deliver Manager
Size of the Team if any
Reporting to this Role 2
On-site Opportunity NA
Unique Selling Proposition
(USP) of The Role ServiceNow Admin Lead
Details of The Project (A short
Briefing on the Project may be
attached with this document
for candidate- briefing). It may
be shared with external
stakeholders like job-agencies
etc. The customer has engaged to assemble and deploy a dedicated team responsible for the administration of their ServiceNow platform. To effectively lead this team we are seeking a senior associate with robust ServiceNow administration skills and experience. The primary expectation for the candidate in this lead role is to ensure that the team can operate independently managing the ServiceNow platform efficiently and proactively. The ServiceNow Admin Lead will be responsible for direct interaction with business users to understand their requirements and will collaborate closely with the IT department to implement solutions that address these business needs.
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
