Agent Relationship Manager Europe
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Agent Relationship Manager Europe Luxury Safari Travel Company UK or Cape Town Based
Position Overview:
Kendrick Recruitment is seeking a commercially driven Agent Relationship Manager Europe to join a prestigious luxury safari travel company. The successful candidate will be responsible for driving new business growth reactivating dormant accounts and nurturing long-term value from existing trade partners across Europe. Reporting to the Head of Agent Relationships this role is pivotal in promoting the companys high-end camps lodges and comprehensive destination management services.
Key Responsibilities:
New Business Development & Expansion
Identify and qualify high-potential new trade partners across Europe aligned with the companys premium safari positioning.
Lead outreach campaigns and relationship-building initiatives focused on converting new partners.
Develop compelling presentations that highlight the companys DMC proposition including itinerary management operational expertise and value-added services.
Re-engage dormant or lapsed partners demonstrating service innovations and improvements.
Attend trade shows roadshows and industry events to generate new leads and increase brand awareness.
Account Growth Relationship Management & DMC Exposure
Maintain and grow relationships with existing agent partners promoting the full-service safari planning and DMC support.
Position the companys value proposition consistently through product updates trainings account reviews and marketing collaborations.
Develop customised strategies to help agents sell a broader range of services increasing reliance on the company as a one-stop safari partner.
Co-develop sales enablement tools training content and digital assets.
Strategic Sales Planning & Market Intelligence
Monitor and report on market trends competitor offerings and buyer expectations.
Share insights to shape global messaging and agent engagement strategies.
Deliver market-specific business reviews including KPIs reactivation efforts and service uptake.
Additional Responsibilities
Provide input for product innovation system development and service delivery improvements.
Manage travel and sales budgets in line with performance targets.
Support internal knowledge-sharing and cross-department collaboration on agent needs.
Qualifications & Experience:
Minimum of 5 years experience in the African travel industry.
Proven ability to sell and position complex services ideally within luxury travel safari operations or destination management sectors.
Strong B2B relationship development and solution-based selling skills.
Familiarity with the European safari trade landscape and an existing network of contacts is highly desirable.
Track record of securing new trade partnerships and reactivating dormant relationships with measurable outcomes.
Excellent communication presentation and storytelling skills.
Proficiency in Microsoft Office CRM platforms and business intelligence tools (e.g. PowerBI).
Digitally confident and professional across communication and collaboration platforms.
High integrity passion for conservation-driven travel and a self-starting approach.
Work Practices & Requirements:
Promote a best-in-class image externally with clients and internally with stakeholders.
Uphold company values including integrity dedication to service teamwork and going the extra mile.
Flexible to attend staff events during working hours and participate in Training & Development programmes.
Work 9 hours per day including a one-hour lunch break with flexibility according to team needs.
Overtime may be required during peak periods compensated with time off in lieu.
Travel may be required for hosting agent fam trips attending offsite meetings and trade shows locally or internationally.
Must have a valid drivers licence and reliable mode of transport.
This is a unique opportunity for a commercially focused and relationship-driven professional to drive European market growth for a luxury safari travel company representing the brand at the highest level across key trade partners.
Required Skills:
experience
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
