Manager, Learning Experience & Innovation Chicago, IL

Due to the highly interactive and team-based nature of this role in-person attendance for most of the workweek (i.e. 3 days or more) is essential for: effective communication including during in-person meetings strong supervision real-time problem-solving and participation in cross-functional initiatives.

Want to make an impact
The Manager Learning & Innovation will lead the design and delivery of modern engaging and scalable digital learning experiences.

Ways you will make a difference
Learning Experience Design

Designing impactful learning experiences by applying adult learning theory and instructional design best-practices to create modern learning programs
Build and maintain scalable content libraries including learner journeys certification programs videos and assessments
Serve as the learners advocate ensuring content is relevant accessible and engaging
Measure and analyze the impact of learning programs using performance metrics and feedback loops
Research emerging AI and learning technologies bringing innovative ideas into instructional design and enablement


LMS Administration

Administer and maintain the SuccessFactors LMS ensuring it is up-to-date secure and accessible
Manage user accounts permissions and roles
Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
Content Management: upload test and manage learning content courses and other educational materials
Ensure content complies with organizational and industry standards and legal requirements
Generate and distribute regular reports on course participation completion rates and other key metrics
Analyze data to identify trends and support decision-making for learning strategies
Provide technical support to users addressing inquiries and resolving issues related to the LMS
Develop and deliver training sessions and materials to help users effectively navigate the system
Identify opportunities for system improvements and enhancements between platforms (LMS Percipio Alchemy etc.)
Test new features and functionality as they are released ensuring they meet organizational needs
Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies