EUC Support-1
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
TransUnions Job Applicant Privacy Notice
What Well Bring:
The EUC L2 (End User Computing Level 2) role is a leadership and operational support position focused on enhancing end-user technology experiences. The role emphasizes proactive improvement of IT systems efficient team and resource management and ensuring high service levels. It requires a blend of technical expertise strategic thinking and strong interpersonal skills to drive productivity and satisfaction across the organization.What Youll Bring:
- Lead and support end-user computing (EUC) initiatives to improve employee productivity and satisfaction.
- Monitor and manage team performance to meet service level agreements (SLAs).
- Oversee the EUC service catalog and knowledge base ensuring documentation is current and accessible.
- Assign and prioritize daily support tasks and user access provisioning.
- Coordinate hardware/software deployments and ensure compliance with PCI and SOX standards.
- Maintain accurate inventory of end-user hardware and software assets.
- Act as the primary escalation point for urgent issues including off-hours support.
- Collaborate with cross-functional teams within the Technology Operations organization.
- Lead medium to large-scale projects and internal initiatives.
Impact Youll Make:
- Identify and implement process improvements to enhance service delivery.
- Provide strategic input on EUC technologies and industry trends.
- Support mobile device and video conferencing systems.
- Ensure adherence to service desk policies and procedures.
- Communicate effectively with both technical and non-technical stakeholders including executive leadership.
- Demonstrate initiative and the ability to work independently or within a team.
- Preferred qualifications include technical certifications such as CompTIA A or MCP.
TransUnion Job Title
Rep III IT Support
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more
