Business Performance Manager (REF4577I)

Any - Hungary

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer service consulting
Establishing the standard Change Management process for the customer in order to be service-ready in the sense of business enabling
Supporting the tool solution (ITSM) for the Request and Change processes
Supporting the automation solutions for the implementation of the customer requests
Creating the relevant Change templates in the tool for the automation solution
Accompanying the established automation solutions and supporting with any necessary adjustments in the templates/process
Consulting with the customer / automation stakeholders to find the best solutions for the different use cases
Supporting the overall onboarding procedure for the customer
Constantly monitoring and tracking the progress and quality of the established proces
Inititating improvement measures for the involved processes

Qualifications :

Good IT knowledge and understanding
Structured analytic and working skills
Confident communication skills with strong customer focus
Good skills in consulting & establishing a process along customer needs and TSI standards
Change management experience
Interest in automation solutions
German (C1) and English (B2) language skills
Experience with customers in the Health area is an advantage

Additional Information :

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Remote Work :

Yes

Employment Type :

Full-time

Customer service consultingEstablishing the standard Change Management process for the customer in order to be service-ready in the sense of business enablingSupporting the tool solution (ITSM) for the Request and Change processesSupporting the automation solutions for the implementation of the cust...

Key Skills

Arabic Speaking
Access Control System
B2C
Account Management
Legal Operations
Broadcast

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About Company

Deutsche Telekom IT Solutions

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more

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