Customer Service & Logistics Representative
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
Primary Function of Position
Work closely with other teams such as Sales Finance Global Logistics RAQA 3PL
warehouse or any teams that may be relevant to perform their job.
Accurately handle customer inquiries including purchase orders FRU requests and
complaints about lost or damaged goods product returns / exchanges and Logistics
processes.
Professionally answer incoming calls and emails understand the internal and external
customers needs and their environment to improve satisfaction.
Essential Job Duties
Responsible for import/export management customs clearance processes and HS code
clarification with global compliance team.
Responsible for 3PL warehouse management including
inbound/outbound shipments non-conformity inventory
optimization cycle counts and annual scrap handling.
Responsible for 3PL warehouse data management
including data input and transaction correctly in SAP.
Coordinate with 3PL partners to resolve daily operational issues monitor performance
KPIs ensure on-time deliveries and accurate inventory cycle counts.
Support international compliance requirements.
Work with Customs brokers freight forwarders and global Logistics team to resolve
import/export operational issues.
Ensure timely shipment of all outbound I&A shipments to meet contractual obligations
and customer requirements.
Support customer order management and RMA complaint handling processes.
Support customer training coordination in SFDC when necessary.
Contribute and reach the targets and goals set by the company.
Provide ad hoc reporting as needed.
Raise ideas for logistic process improvement.
Qualifications :
Required Skills and Experience
3 years professional experience in similar position
Demonstrates expertise in 3PL and logistics management.
Fluent in English and local languages
Good communication skills both verbal and written
Trouble shooting and problem-solving skills and able to analyse situations in depth with
moderate level of complexity.
Detail oriented
Time management abilities
Strong interpersonal skills
Possess a moderate telephone skill set and communicate in a professional manner
Strong knowledge of the MS Office product suite ERP (SAP is a must) and Salesforce
Ability to build long-term professional relationships.
Required Education and Training
Bachelors degree required
Working Conditions
None
Preferred Skills and Experience
Knowledge of international trade and global logistics
Experience of order management and customer complaints processing
Additional Information :
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As pioneer and leading company in the field of robotic-assi ... View more
