Spa & Recreation Receptionist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Guest Relations & Service
Greet and assist guests in a professional friendly manner in person and over the phone.
Manage treatment bookings schedule appointments and ensure seamless spa operations.
Provide accurate information about spa services treatments and promotions.
Handle guest concerns and complaints promptly and discreetly.
Promote rebookings and encourage guest loyalty.
Maintain confidentiality of guest and staff information.
Operational & Administrative Duties
Operate the point-of-sale system handle payments and reconcile daily transactions.
Maintain spa databases records and reports as required.
Monitor and maintain cleanliness ambiance and organization in all reception and public spa areas.
Support retail and treatment sales achieve revenue goals and ensure proper stock levels.
Confirm bookings prepare for VIP arrivals and coordinate guest preferences.
Report discrepancies security issues or maintenance needs to management.
Guest Experience & Facility Upkeep
Ensure all spa and fitness areas are clean well-stocked and in excellent condition.
Maintain appropriate lighting music amenities and overall atmosphere.
Support towel and amenity management ensuring guest areas remain refreshed and inviting.
Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.
Qualifications :
Qualifications & Skills
Minimum 12 years of experience in a spa wellness or hospitality front desk role.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Friendly professional appearance and service-oriented mindset.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dental
- Brand Marketing
- Litigation Paralegal
- Import
- Accident Investigation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
