Head Therapist
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Job Summary
Key Responsibilities
Operations & Team Management
Oversee daily spa operations ensuring compliance with company policies and service standards.
Maintain professionalism appearance and high-quality service across all spa functions.
Train supervise and support spa therapists and staff ensuring consistent performance and guest satisfaction.
Promote effective communication within the team and with other departments.
Support the implementation of spa and wellness initiatives and ensure smooth execution.
Administrative & Financial Duties
Manage inventory payroll and expense control to meet financial goals.
Prepare reports on productivity product consumption and financial performance.
Support sales growth by setting retail and treatment targets training staff on upselling and developing promotional activities with the Spa Director.
Guest Experience & Quality Control
Ensure exceptional guest experiences by maintaining facility standards and service quality.
Anticipate guest needs manage VIP arrivals and handle feedback or complaints professionally.
Conduct regular quality checks and ensure guest confidentiality at all times.
Continuously evaluate service delivery to enhance satisfaction and ratings.
Qualifications :
Qualifications & Skills
Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy.
Minimum 35 years of spa experience including at least 12 years in a supervisory role.
Strong leadership communication and organizational skills.
Deep knowledge of spa treatments techniques and hygiene standards.
Customer-focused mindset with a passion for wellness and service excellence.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crew Management
- Anti Money Laundering
- Commerce
- ABAP
- E Learning
- Core Banking
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
