Restaurant Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As Restaurant Supervisor you will play a key role in ensuring that our restaurant delivers a top-tier dining experience in line with the luxury standards of both Raffles and Fairmont. You will assist in managing daily operations support the Restaurant Manager lead the service team and ensure that every guest leaves satisfied.
Key Responsibilities:
- Supervise daily restaurant operations to ensure smooth service delivery and exceptional guest satisfaction
- Ensure that all team members provide warm attentive personalized service consistent with Raffles & Fairmont brand standards
- Support the Restaurant Manager in scheduling training mentoring and performance management of service staff
- Handle guest feedback and complaints professionally and timely investigating issues and implementing corrective actions
- Coordinate with the culinary team to ensure accurate and timely food service correct presentation and menu knowledge
- Monitor the cleanliness maintenance and presentation of the outlet ensuring hygiene safety and operational standards are maintained
- Maintain full knowledge of menu items promotions special events and wine/beverage lists; ensure team is equally knowledgeable
- Assist with inventory management ordering of supplies stock control as needed
- Lead by example maintain grooming appearance service etiquette and teamwork to foster a high-performing environment
Qualifications :
- Minimum 2 years experience in a supervisory role within a luxury hotel and/or resort or fine-dining restaurant
- Strong leadership interpersonal and communication skills; able to motivate train and develop a team
- Excellent command of English (both spoken and written); additional languages are an advantage
- Flexibility to work shifts including weekends public holidays and busy periods
- Familiarity with POS systems (e.g. MICROS) is preferred
- Previous experience with international luxury service standards (Forbes LQA) is a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English
- Academics
- Customer Service
- IT Software
- Chemical
- ERP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
