Internal Sales Engineer

We are seeking a dynamic and experienced Internal Sales Engineer to join the team from our site in Manchester. This role will provide sales support to Customers within a Sales Team (and the external John Crane Sales & Service personnel who support them).

PRINCIPAL ACCOUNTABILITIES / KEY TASKS - 

• To select our products and produce high quality technical/commercial timely Quotations (and revisions) for any product using the company quotation tool (C4C). This could be variable in content and level for example - 

1. A simple Price and Delivery for known product

2. Literature where-used information

3. Relevant prior referenced experience 3rd party commentary

4. Calculations of key technical outputs relative to the particular product using JC calc tools

5. General Arrangement drawings sketches P&ID or other pictorial representations

6. Alternative selections offers and/or options to the prime selection

7. Reasoned argumentation of Features/Benefits to assist in selling of the product/service

• The production and maintenance of a system to track the background to a quote

• To accurately review/capture Customer Specifications ensuring all technical commercial financial quality & contractual aspects are identified and select product.

• The maintenance and update of databases in use within this role

• To resolve in a timely manner any queries related to Customers/JC personnel.

• To deal professionally with the needs of the Customer taking full responsibility and accountability to ensure they experience exceptional Customer Service at all times.

• Provide first point technical support for key initiatives orders specification reviews returned goods investigations complaints etc received from the Customer.

• Accurately load and contract manage complex orders onto differing supply plants.

• Able to specify and raise requests for proposals or general arrangement drawings.

• Customer visits as and when required in support of sales initiatives

SECONDARY ACCOUNTABILITIES / KEY TASKS

• Partake in all other Team activities that assist the Customer and the company.
• Costing Activities as and when required and in agreed timescales.
• Assist on internal/external Quality audits and procedure manual updates.
• The main conduit between the Internal/External Sales teams supporting the Customer and our Engineering Dept/Engineers for updates/changes to Product line.

Qualifications :

PREFERRED CAPABILITIES KNOWLEDGE EXPERIENCE & SKILLS

An individual who has the knowledge and experience to multi-task at a high technical level in a professional manner with excellent customer-facing communication skills.

It is preferred that the successful applicant:

• Can read/understand mechanical/process datasheets P&IDs OEM equipment drawings
• Has an understanding of industry standards/specs and their application eg: API ASME
• Has some form of degree (e.g. BSc BEng HND level in some technical discipline)
• Possesses knowledge/understanding of fluids pressures temperatures viscosities etc.
• Has knowledge of materials process of manufacture and advantages and disadvantages.

REQUIRED ATTRIBUTES

This customer facing role requires a professional attitude to be adopted at all times. The Teams main strive is to meet and exceed Customer expectations.

A Technical Sales Engineer is therefore expected to:

• Multi task.
• Be a Self-starter
• Be a Team player and able to contribute in team matters
• Have excellent pro-active communication skills at all levels in the Company and with the Customer written and verbal.
• Be respectful towards the demands of the business company and decisions it takes.
• Discuss applications and technical solutions / options and alternatives with client.
• Think on their feet and adapt to differing situations that may arise in Customer dealings.
• Ability to adapt to change and drive it through the role and the department/company
• Able to make decisions whilst considering and protecting the company
• Able to learn quickly and to pass on knowledge to colleagues

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time