Deputy Care Manager

Leadership & Management

• Deputise for the Registered Care Manager/Head of Client Experience as and when required.

• Actively participate in objective setting succession planning and performance reviews.

• Support mentor and supervise Care Professionals through coaching appraisals one-to-one supervision return to work meetings competency assessments and sign-off on the Care Certificate.

• Identify training and development needs for both Care Professionals and Key Players ensuring follow-up and action.

Client Management & Engagement

• Manage client relationships with responsibility for their ongoing care and support ensuring a person-centred approach.

• Undertake consultations with new clients complete assessments and all required paperwork.

• Create update and audit care plans ensuring they are reviewed in line with Home Instead standards and digital systems are maintained.

• Conduct regular client reviews quality assurance calls satisfaction surveys and service reviews ensuring timely follow-up on issues.

• Maintain regular contact with clients tailoring communication to individual needs and ensuring a consistent high-quality experience.

• Build and maintain strong positive relationships with clients their families and other professionals involved in their care.

• Coordinate client and Care Professional introductions including shadowing where required.

• Ensure clients receive appropriate recognition such as birthday and greeting cards.

Operational Duties

• Support scheduling and coordination of Care Professionals ensuring effective use of Home Insteads systems.

• Enter and maintain accurate records for clients and Care Professionals in both digital and hard copy formats.

• Monitor service visits through systems to ensure effective service delivery.

• Undertake audits of client and Care Professional files implementing corrective actions as needed.

• Ensure compliance with Home Instead Franchise Standards policies and procedures at all times.

• Participate in the on-call rota and provide hands-on care if required.

• Maintain confidentiality of all client staff and business information.

Qualifications :

Required Core Skills

• Level 3 in Health and Social care or above.
• Good computer skills including knowledge around MS Word Excel and Power Point
• Planning & Prioritisation
• Safeguarding our people/clients
• Problem Solving
• Regulated Compliance
• Management of Performance
• Written & Verbal Communication
• Using Business Policy & Process

Required Core Behaviours

• Putting Clients first
• Working Together
• Achieving More
• Having a Positive Impact & Influence
• Knowing & Managing Self
• Developing Self & Others
• Seeks to Understand

Additional Information :

Benefits 

• On-call payment as per our on-call rota
• Holiday pay and pension scheme
• Free membership to Life and Progress Employee Assistance Programme which gives you 24/7 access to one to one counselling legal advice and support self-help and well being information
• City and Guilds accredited training Care Certificate Dementia and End of Life trainings
• Leadership and Management training
• Staff social events

Remote Work :

No

Employment Type :

Full-time