Associate Content Design Specialist

PURPOSE

The Associate Content Design Specialist must check content in various languages to ensure it does not contain any design error. He/she must track omission inaccuracy inconsistency and visibility errors coming from OCR translation and DTP tasks. It may entail correcting removing adding and formatting portions of content to make the source content ready for translation and the translated content meaningful prior to delivery to local customers. He/she works effectively with other members of the IQVIA Translation Services team as well as with external resources to deliver high-standard services. He/she enjoys working in a dynamic and fast-paced environment and is a strong team player who always remains result-oriented. The Content Design Specialist works closely with the Director of Operations the Head of Operational Excellence and Project Managers as well as with internal and external stakeholders as appropriate.

RESPONSIBILITIES

Be a key contributor to deliver on translation effectiveness commitments to stakeholders and clients
Check content in one or several target languages and spot design issues according to guidelines and source content requirements
Analyse and eliminate all correctness and usability issues to meet quality requirements and deadlines
Work with Project Managers to ensure that the nature and the number of quality issues are collected and incorporated in performance metrics and trend analysis
Act as a link between Project Managers reviewers and post-editors as necessary to solve issues quickly and effectively
Ensure that identified issues are defined and described clearly to inform assigned Project Managers and linguists and increase their level of performance and engagement
Work with the Director of Operations and the Head of Operational Excellence to document major quality issues and contribute to the continuous improvement of QC and QA processes in the translation supply chain.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

Fluency in at least one target language including vocabulary terminology syntax grammar and spelling
Fluency in English written and spoken
Experience proofreading editing formatting validating content in at least two languages including the mother tongue is a strong asset
Experience as a translator a linguist and/or a DTP specialist is a strong asset yet not a must
Experience in project management is a strong asset
Proven experience working with projects involving large amounts of content is desirable
Knowledge of software QA QC DTP and/or OCR methodologies tools and processes is beneficial
Experience working in international environments is beneficial
Experience using CAT tools or content editing tools is beneficial
Strong verbal and written communication skills
Continued attention to detail and problem-solving actions
Ability to work independently and proactively as part of a team and with diverse teams.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelors degree ideally in a linguistic business or scientific field.

PHYSICAL REQUIREMENTS

Extensive use of keyboard requiring repetitive motion of fingers.
Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
Regular sitting for extended periods of time.
Maybe assigned in the afternoon or night shift

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