Duty Manager
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Duty Manager you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.
Key Responsibilities:
- Supervise support and train Front Office Team Members to ensure service excellence and operational efficiency.
- Lead by example delivering warm professional and knowledgeable service to every guest.
- Address and resolve guest concerns or service issues promptly and professionally ensuring guest satisfaction.
- Oversee hotel operations during your shift acting as the main point of contact for any escalations or urgent matters.
- Ensure compliance with hotel policies safety procedures and brand standards.
- Assist with financial and administrative tasks including cash handling reconciliations and shift reports.
- Implement initiatives to enhance team engagement productivity and service quality.
- Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
- Collaborate with other departments to ensure smooth daily operations and a seamless guest experience.
- Be flexible to work a rotating 7-day roster including morning evening and overnight shifts as required.
Qualifications :
We are looking for a well-presented professional and service-driven individual with a strong passion for hotel operations. You thrive in a fast-paced environment demonstrate strong leadership and have the ability to make quick informed decisions.
Qualifications & Experience:
- Minimum 2 years experience in a similar role (e.g. Front Office GSA Supervisor or Duty Manager).
- Approved Manager Licence and Responsible Service of Alcohol (RSA) certification.
- Strong problem-solving and decision-making skills.
- Exceptional customer service and leadership abilities with a passion for mentoring and motivating teams.
- Excellent time management and multi-tasking skills.
- Experience with Opera PMS (preferred but not essential).
- Availability to work across a flexible 7-day roster.
This is an exciting opportunity for a motivated hospitality professional looking to grow within a dynamic and supportive team.
Additional Information :
Whats in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning and development programs through Accor Academies.
- Career advancement opportunities within Mercure Perth and globally across Accors extensive network.
- Opportunity to make a difference through our Corporate Social Responsibility initiatives.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Join us at Mercure and ibis Perth where your passion for sales and events will thrive in a dynamic and supportive environment.
Apply now to embark on a rewarding career journey with Accor!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
