Donor Care Specialist Charlotte, NC
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
We are seeking a Donor Care Specialist for our Charlotte NC Office located at: 13500 South Point Blvd Ste L. Charlotte NC 28273
Shift: Tuesday - Saturday 9:00 AM - 5:30 PM.
Pay Information: The salary for this position is $22.60/ hr. Shift Differential ($1.75 after 3pm $2.75 on weekends)
This is a HYBRID position - After the required training period the employee will be required to report and work in the office twice a month
Responsibilities
1. Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors.
2. Provide timely accurate and helpful answers to donors and staff regarding donor eligibility complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed.
3. Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained.
4. Investigate discrepancies in donor records. Correct update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes.
5. Monitor security to ensure only authorized personnel have access to confidential donor records.
6. Prepare reports regarding donor complication cases.
Scope
Work performed within a specialized discipline typically requiring a medical/scientific certification or licensure. Work under clear guidelines and supervision to perform tasks and resolve problems. Has regular contact with physicians field staff and other internal and external customers.
Qualifications
Education: High School or equivalent with medical certification such as Registered Nurse (RN) Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required. Associates degree preferred.
Experience: Minimum 1 year of experience in patient care blood collections or patient testing or equivalent combination of education and related experience required.
Management Experience: N/A
Skills & Abilities: Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Ability to work on a team.
Travel: Some travel may be required.
Bilingual is helpful
*Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements
The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
We are seeking a Donor Care Specialist for our Charlotte NC Office located at: 13500 South Point Blvd Ste L. Charlotte NC 28273
Shift: Tuesday - Saturday 9:00 AM - 5:30 PM.
Pay Information: The salary for this position is $22.60/ hr. Shift Differential ($1.75 after 3pm $2.75 on weekends)
This is a HYBRID position - After the required training period the employee will be required to report and work in the office twice a month
Responsibilities
1. Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors.
2. Provide timely accurate and helpful answers to donors and staff regarding donor eligibility complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed.
3. Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained.
4. Investigate discrepancies in donor records. Correct update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes.
5. Monitor security to ensure only authorized personnel have access to confidential donor records.
6. Prepare reports regarding donor complication cases.
Scope
Work performed within a specialized discipline typically requiring a medical/scientific certification or licensure. Work under clear guidelines and supervision to perform tasks and resolve problems. Has regular contact with physicians field staff and other internal and external customers.
Qualifications
Education: High School or equivalent with medical certification such as Registered Nurse (RN) Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required. Associates degree preferred.
Experience: Minimum 1 year of experience in patient care blood collections or patient testing or equivalent combination of education and related experience required.
Management Experience: N/A
Skills & Abilities: Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Ability to work on a team.
Travel: Some travel may be required.
Bilingual is helpful
*Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements
The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
