Domestic Service Representative

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors culture. 

KEY RESPONSIBILITIES:

• Ensure accurate and timely client billing including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPIs are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage 
• Professionally represent Expeditors to our customers service providers and government agencies

EXPECTATIONS:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency be willing to help by offering solutions
• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers

Qualifications :

Qualifications:

• 1-3 years accounts payable and general accounting experience
• Proficiency in Microsoft products including Word and Excel
• Strong Excel skills including report preparation VLOOKUP Pivot Table and more
• Excellent verbal and communication skills
• Detail oriented well-organized self-starter with strong time management skills
• Ability to multi-task and work independently or with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Open to change and willing to learn new skills
• Sound understanding of accounting-related principles and relevant software
• Fully proficient with various software applications (mainframe systems) 
• 10-key by touch 
• Functions efficiently in a high stress environment 
• Willing to work overtime 
• An intimate understanding of Export Compliance  
• Certifications including Certified Export Clearance Specialist Dangerous Goods Ground and Air IATA/FIATA Export Compliance Specialist Customs Broker Sales Certification Transition and Implementation 

Additional Information :

Expeditors offers excellent benefits

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation $18.00 to $22.00 per hour. 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time