French Speaking Customer Advisor

This specific job opening is for a completely remote position but candidates must be physically located within Greece to be eligible. Therefore all applicants are required to currently reside in Greece or be fully prepared and willing to relocate to the country.

About the Opportunity to Join Our Team

Do you have a genuine enthusiasm for providing truly exceptional customer service and an aptitude for helping people successfully navigate and resolve their issues We are actively seeking highly motivated French-speaking Customer Advisors to significantly expand and strengthen our dedicated support operations based in Greece.

In this pivotal role you will act as a key representative for one of the planets most innovative and design-focused technology companies a brand universally acclaimed for its range of premium-quality household and personal care products. Your primary function will be to manage a variety of customer inquiries offer detailed guidance and ensure an overall exceptional service journey for every customer. Crucially all these responsibilities will be performed from the convenience and flexibility of your own home located anywhere within Greece.

Core Responsibilities and Daily Activities

Your day-to-day duties will revolve around ensuring a consistently high level of service:

• Delivering outstanding customer care to our French-speaking client base across multiple communication channels including phone calls emails and live chat.
• Addressing product-related questions thoroughly performing basic technical troubleshooting for common issues and supplying helpful instructions on product usage maintenance or features.
• Efficiently managing and processing post-sales operational activities such as handling new orders coordinating returns processing refunds and managing warranty claims.
• Maintaining accurate detailed and up-to-date records of all customer interactions and resolutions within the designated database or CRM system.
• Collaborating effectively with various internal departments to escalate and successfully resolve complex customer problems ultimately ensuring full customer satisfaction.
• Committing to continuous learning to rapidly expand and retain expert-level product knowledge ensuring you are always current on all new product releases updates and feature changes.
• Consistently embodying the companys core values by approaching every customer exchange with a professional empathetic and truly customer-centric attitude.

Mandatory Candidate Requirements

To be considered for this role candidates must meet the following criteria:

• French Language Fluency: You must possess a fluent (C1 level or native) proficiency in the French language encompassing both written and verbal communication.
• English Language Proficiency: A solid working command of English (minimum B2 level) is essential for internal communications training and working with company resources.
• Legal Work Status: Applicants must hold EU citizenship or present a valid Greek work permit/residency card. This is a strict and non-negotiable legal requirement.
• Technical Aptitude: You should have basic computer proficiency and the practical ability to efficiently navigate and manage multiple computer systems and tools simultaneously during customer interactions.
• Essential Soft Skills: Demonstrated strong communication creative problem-solving and interpersonal skills are a must.
• Remote Work Capability: The proven ability to work independently and maintain high efficiency in a dedicated remote home office setting is necessary.
• Experience (A Plus): While previous customer service experience is certainly an advantage it is not mandatory. Comprehensive and fully paid training will be provided to all successful candidates.

What We Offer You

Joining our team comes with a comprehensive package of benefits and support:

• Full Remote Flexibility: Enjoy a 100% remote working arrangement that allows you to work from any location within Greece.
• Provided Equipment: The company supplies all necessary professional tools including a company computer headset and any other required equipment.
• Relocation Package: For candidates planning to move to Greece specifically for this role we offer generous relocation assistance:
  • Payment for your flight tickets to Greece.
  • Two weeks of paid hotel accommodation upon your initial arrival to help you settle in.
• Compensation: A highly competitive salary package is offered enhanced by performance-based incentives and bonuses.
• Health Coverage: Access to comprehensive health and life insurance coverage.
• Growth and Development: Fully paid expert-led training coupled with excellent opportunities for continuous career development and advancement.
• Work Environment: A highly multicultural friendly and supportive work atmosphere as part of an international team.
• Employee Perks: A variety of engaging employee benefits and social activities organized throughout the year to foster team connection and wellbeing.

Why This Is the Right Move

This role offers an exceptional chance to become an integral part of a globally recognized leader in technology and designa company that deeply values innovation quality and creativity. As a crucial member of our dedicated customer care team you will have a direct impact playing a significant role in shaping positive customer experiences while simultaneously sharpening your professional skill set in a dynamic nurturing and supportive professional environment.