FBO Customer Service Representative Lincoln, NE
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
The FBO Customer Service Representative utilizes superior customer service skills as a company liaison to respond to inquiries and requests from customers vendors team members and the general public. This position interacts with customers to create and foster long-term meaningful relationships; provides company switchboard support and administrative support as needed; performs various clerical duties for the department; and monitors the companys security systems. This position requires on-the-fly thinking in-depth knowledge and an understanding of overall company operations. The customer service representative must be able to multitask well be solution-oriented work well under pressure and be highly organized with the ability to prioritize various tasks.
Essential Job Functions
Professionally greets employees customers vendors visitors and the general public and serves as company liaison in promoting a professional and positive company image per Duncan Aviations customer service standards. Directly assists customers and project managers in meeting the customers needs by researching and responding to customers inquiries or requests for travel arrangements. Initiates dialogue with our guests to understand and exceed their needs (i.e. creating itineraries and arranging customer travel accommodations such as hotel rental car catering restaurants etc.). Develops and maintains relationships with contacts at local hotels rental car companies catering providers dry cleaners etc.
Promotes FBO services and fuel supplier programs. Continuously ensures ramp resources and services are readily available by conveniently providing and bringing to customers any needed services (catering fuel rental cars rampside etc.). Provides transportation for customers as necessary. Maintains a high level of communication with project managers and sales teams regarding customer maintenance arrivals/departures fuel/defuel sales hotel reservations rental car reservations and other services. Checks hangar D customer lounge/offices daily updating office name signs and arranging snacks/water/soda in the customer and pilot lounge.
Informs customers prepares invoices and bills or receives payment for various company services (i.e. fuel/oil sales hangar rentals minor maintenance work parts balancing fuel inventory monthly etc.). Sorts checks and verifies all invoices created on respective shifts to ensure the accuracy of invoices. Coordinates with the Line Service team to ensure the accuracy of fuel inventory and sales. Provides administrative support for the company as requested (i.e. sorting and organizing filing materials generating reports creating spreadsheets updating Customer Database etc.).
Assists the Accounting department in keeping the cash drawer balanced notifying the supervisor of discrepancies. Dispersing travel pack cash. Generates miscellaneous invoices and credit memos. Prepares checks/mail weekly for accounting. Update Travel Bank.
Supports company switchboard (24/7/365) via routing calls relaying company announcements using the companys paging system radios and responding to ARINC. Monitors incoming aircraft with flight tracking software and communicates to Line Services any known details involving arrivals and departures. Responds to 1st Responder calls. Sends text/call notifications for the company in any emergency using the Everbridge Alert System.
Respond to security trouble and fire alarms assessing and determining the type of alarm determining action needed and notifying the line service rep and/or facility rep to check the alarm. Monitors AMAG (security system) including receiving security-related paperwork and creating security access rights and door alarms (24/7/365). Monitors surveillance on Milestone security cameras. Monitors vehicles and team members entering through secured gates and doors issuing keys etc.
Collating and inserting materials for bulk mailings weighing packages for postage and posting certified mail. Sort incoming mail and distribute it to the correct department.
Performs other related duties as assigned by management.
Additional Qualifications/Responsibilities
Job Specific Requirements
Licenses/Certificates: Must have a valid Drivers License and an acceptable driving record
Attendance: Regularly scheduled attendance required
Physical: Read small print; repetitive motion; tolerates standing bending stooping and sitting; proficient typing and data entry skills
Environmental: Tolerates working in noisy environments
Competencies: Customer Focus Decision Quality Integrity and Trust Learning on the Fly Peer Relationships Problem Solving Drive for Results and Communication Action Oriented Position Specific: Approachability Conflict Management Composure Timely Decision Making Informing Interpersonal Savvy Listening Organizing Priority Setting
Education and Experience
High School graduate or equivalent required
Minimum one year customer service experience including direct customer contact and multi-line phone experience required
Proficiency with general computer usage and basic knowledge of Microsoft software (Word Excel Project etc.) required
Available Benefits
Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
Duncan offers a comprehensive Benefits Package (Medical Dental Vision Vacation/Holiday) that is available to team members on day one.
Plan for your medical needs with a Health Savings Account (employer and employee contributions).
Save for your future through our 401(k) program where you can begin contributions within your first 45 days 50% match on first 6% contributed
Enjoy Duncan Aviations On-Site Fitness & Health Clinics at the MRO locations
Take advantage of a variety of In-House Training opportunities or use Tuition Assistance to further your education.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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