Senior Infrastructure Engineer Hardware
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a member of the Customer Success Services organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
We are seeking for a Senior Systems Engineer who will be responsible of supporting Singapore government projects on data center systems hardware activities which includes rack and stack cabling work server hardware and other appliances deployment/decommission inventory management controls (scanning reconciliation) and troubleshoot offline/downed server issues. Must have working and hands on knowledge and expertise of Oracles technologies.
Responsibilities
What Youll Do
- Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks hardware product and software installations site planning problem escalation and managing installations.
- ResponsiblefortheinstallationconfigurationandmaintenanceofOraclestechnologiesandproducts.
- Support Data center activities in Oracle Cloud environment which includes rack and stack cabling work server hardware and other appliances deployment/decommission inventory management controls (Scanning reconciliation) troubleshoot offline/downed server issues manage inbound/outbound shipping tickets etc.
- Understands service processes and options.
- Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
- Assists in developing reviewing and implementing hardware installation plans.
- Works primarily at customer sites or data centers.
- Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
Note: This candidate must be a Singapore-born Citizen that was cleared on Cat 1 G50 Security Clearance to work on Singapore government projects. (G50 security clearance was imposed by the Singapore government and is mandatory for all vendors that needs to work on government projects).
#LI-DNI
Qualifications
Career Level - IC3
Required Experience:
Senior IC
Key Skills
- Active Directory Administration
- Animal
- Apparel
- Entry Level
- Jboss
- Inventory Management
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
