IT Helpdesk Agent

Morges - Switzerland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Some highlights

Being part of an international company yet with local presence
Build a safer digital society together with us

Working as an IT Helpdesk Agent

Founded in 2002 SCRT is a Swiss-based cybersecurity pure player. We currently employ more than 60 engineers capable of addressing our customers cybersecurity needs from daily operations to strategic decision making. Our specialized teams provide high value-added services in all fields of cybersecurity e.g. penetration testing monitoring and detection incident response design and integration of security solutions governance consulting and training.

In 2020 SCRT acquired Telsys a company specialized in Datacenter solutions creating a group that now employs more than 100 people based mostly in Morges (Switzerland) but also in Geneva and Bern.

Since 2022 SCRT and Telsys have been acquired by Orange Cyberdefense and are thus part of and supported by a global group of cybersecurity specialists worldwide.

In order to strengthen our delivery capabilities we are currently looking for a IT Helpdesk Agent.

Key Tasks:

Follow-up of customer tickets (updating tickets follow-up with publisher customer reminders etc.)
Administration and updating of Microsoft Windows Serverand 2019 solutions etc.
User management in Microsoft Active Directory service
Installation of user workstations
Cabling of new hardware (servers appliances etc.)
Documentation writing
Management and resolution of level 1 and 2 incidents on customer infrastructures
Operate / support internal and customer infrastructure
Installation / replacement of equipment at customer sites
Participation in on-call service

What we expect of you

Resident in Switzerland
CFC Computer scientist or equivalent
Autonomous and rigorous
Solution-oriented and stress-resistant
Flexible and open to change
Analytical skills
Team spirit
Driving license
Interest in new technologies
Very good knowledge of English & French

Some highlightsBeing part of an international company yet with local presenceBuild a safer digital society together with usWorking as an IT Helpdesk Agent Founded in 2002 SCRT is a Swiss-based cybersecurity pure player. We currently employ more than 60 engineers capable of addressing our customers c...