Client Success Officer

Manila - Philippines

Monthly Salary: PHP 44000 - 44000

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule: Monday to Friday 9am to 6pm with 1 hour unpaid break 40 hours per week
Client Timezone: Australian Eastern Time (Chirnside Park VIC)

Client Overview

A fast-growing SaaS company transforming how businesses connect with essential integration partners across Australia and New Zealand. Theyre solving critical connectivity challenges in their industry while managing rapid growth and expansion opportunities. The company offers innovative solutions with strong market traction and clear paths for geographic and service expansion.

Job Description

Youll be the critical bridge between product and customers directly preventing churn during integration periods and ensuring every customer feels valued throughout their journey. This role puts you at the center of customer retention strategy where your proactive communication and relationship management will directly impact business growth. Youll have the opportunity to optimize customer success systems build scalable processes and grow with a company thats expanding into new markets and service areas.

Responsibilities:

Proactively engage customers during 2-4 week integration waiting periods to prevent abandonment and maintain satisfaction
Chase integration vendors and partners to expedite customer connection processes and reduce wait times
Follow up with newly connected customers to ensure successful login onboarding and product adoption
Coordinate and schedule product demonstration calls between customers and company leadership
Optimize and clean up existing HubSpot workflows to improve customer communication efficiency
Build new email templates and automated follow-up sequences for various customer journey stages
Manage customer communications across HubSpot CRM Zendesk support platform and proprietary SaaS tools
Track and report on customer engagement metrics and retention rates during integration periods
Collaborate with technical teams to identify and resolve common integration challenges
Support potential expansion into sales conversion activities for warm lead pipeline

Requirements:

Minimum 3 years of experience in customer success customer support or client management with proven retention results
At least entry level proficiency with HubSpot CRM and Zendesk is a must for this role
Strong written communication skills
Familiarity with SaaS products and integration processes
Ability to work independently in a remote environment
Experience with customer retention strategies email marketing automation or supporting AU/NZ business hours (preferred)
Background in fast-growing SaaS environments or vendor relationship management is a plus

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring

ZR29393JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position. Schedule: Monday to Friday 9am to 6pm with 1 hour unpaid break 40 hours per weekClient Timezone: Australian Eastern Time (Chirnside Park VIC) Client Overview A fast-growing SaaS company transforming how businesses connect with essential integration partners acro...