Engineering Director, Professional Services

Presidio Where Teamwork and Innovation Shape the Future
AtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role: Engineering Director

The Engineering Director works with the Presidio Sales and Engineering organizations customers and manufacturing partners for the purpose of transforming the customer experience through effective ownership and delivery of Presidio services to match customer outcomes and success criteria.

The Engineering Director will manage activities and people associated with project delivery success factors: profitability resources utilization on-time on-budget and most of all client satisfaction. The leader selected will identify and build additional opportunities by fostering and expanding client relationships cultivating additional revenue opportunities and collaborating with the sales team(s) to monetize those opportunities.

The Engineering Director will partner with Sales Management the Client Engagement Services and Delivery Operations organizations and their peer group across the company to develop and hone service delivery and solution offerings that are attractive to our customers and partners and are scalable and profitable for Presidio.

This position will be based in the Central Region of the United States (Chicago IL; Milwaukee WI; Minneapolis MN; Indianapolis IN; Detroit or Grand Rapids MI; Columbus or Cleveland OH) This role will include up to 25% travel.

Responsibilities include:

• Maintain high customer satisfaction with post-sales delivery of professional services including implementation optimization and assessment services
• Develop the technical expertise professional acumen and efficient operations of the service delivery team
• Help develop Presidios professional services portfolio including extensions and modifications to existing offerings
• Develop relationships with key customers to ensure Presidio adapts its services and offers to their needs
• Manage all elements of the Business including adherence to key KPIs revenue goals and profit goals
• Recruit hire develop and retain the best talent in our profession
• Support the professional development goals of each member of our Engineering team
• Ensure that the skills and capabilities of the team adhere to Presidios strategic sales objectives and go-to-market strategy
• Develop maintain and manage highly capable sub-contractor partnerships
• Create and foster a culture of Excellence and Continuous Improvement

Required Skills and Professional Experience:

• Bachelors degree or equivalent experience and/or military experience
• Must have 10 years of progressively successful career progression within an IT-related industry
• Must have 5 years of managing technical teams
• Broad knowledge of enterprise networks mobility security data center and cloud technologies
• Experience working with Manufacturer Partners including Cisco Palo Alto HPE Juniper Aruba Arista Fortinet etc.
• Strong leadership experience; experience leading managing consultants as well as individual contributors
• Operational execution excellence
• Previous success in managing and delivering technology projects with high quality on time and under budget. Experience in service delivery technical troubleshooting project management people management OEM partner engagement and outstanding customer service
• Previous success managing profit and loss for a line of business
• Previous success in relationship-building roles
• A bias for action and sense of urgency

Preferred Skills & Experience:

• Experience working in a professional services setting

Working Conditions:

• Fast-paced dynamic environment.
• May require25% travel for client meetings or conferences.
• This role is pivotal in ensuring that the organization effectively meets client needs through innovative technical solutions and strong leadership

Your future at Presidio
JoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race color creed religion national origin age sex citizenship ethnicity veteran status marital status disability sexual orientation gender identification or any other characteristic protected by applicable federal state and local statutes regulations and ordinances.

To read more about discrimination protections under Federal Law please visit: you have any difficulty using our online system and need an accommodation in the job application process due to a disability please send an email tofor assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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Required Experience:

Director