Customer Onboarding Manager

The Role

Were looking for aCustomer Onboarding Managerto be the friendly knowledgeable face of our implementation process. Youll serve as thefirst point of contactfor customers after purchase guiding them through onboarding training and early adoption to set them up for long-term success. Through meaningful conversations personalized training and proactive communication youll help customers learn the ins and outs of CompanyCam and see immediate value from our platform. This role is perfect for someone whos passionate about customer experience thrives on helping others and enjoys collaborating across teams to make every onboarding smooth and successful.

Location:Ideal candidates will reside in Lincoln NE.

What Youll Do

• Train customersthrough one-on-one and group sessions via Zoom and phone calls to ensure full understandingand confidence using CompanyCam.
• Guide customersthrough all stages of onboarding from purchase to successful product adoption.
• Act as the primary contactfor customers during their first 90 days of subscription ensuring they feel supported and informed.
• Address and prioritize requestsacross email phone chat and video to ensure customer satisfaction.
• Facilitate the customer transition from onboarding to Customer Success upon completion of implementation.
• Gather and act on feedbackto improve the onboarding process and influence product development.
• Collaborate cross-functionallywith Sales Product and Support teams to deliver a seamless experience.
• Develop and refine onboarding processesand resources to create a consistent and scalable customer journey.

The Impact Youll Have

At CompanyCam your work makes a real impact. Whether youre writing code supporting customers or designing experiences your contributions directly shape the product we deliver and the people we serve. Were building something that helps real people solve real problemsand we believe that kind of work is best done by a team that reflects the world around us. In this role youll drive impact by:

• Empowering new customers to adopt and find value in our platform quickly.
• Building lasting relationships that drive satisfaction and retention.
• Streamlining onboarding processes that improve team efficiency and the overall customer journey.

What Youll Bring

• Previouscustomer-facing experiencepreferred
• Strong communication and interpersonal skills with a passion for helping customers succeed.
• Excellent organizational skills and attention to detail when managing multiple onboarding projects.
• Ability to learn quickly and teach effectively across various communication channels.
• A continuous growth-mindset with a focus on learning embracing challenges and continuously improving.
• A knack for creativity and innovation bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried/hourly position at CompanyCam. Our starting salary is $60000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect inclusion and growth. We work hard take responsibility and support each other. Great ideas come from all backgrounds and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesnt align perfectly we encourage you to apply. What really matters to us is your potential your passion and your commitment to learning innovation and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process please emailand well respond promptly. Please do not include any medical or health information in your message.

Note:Resumes sent to this email will not be reviewed or responded to. To be considered for a position you must apply directly through our careers page.