Satair Repair Lead

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

This job is based in Satair if you want to know more about our business please clickhereto find out more.

Job Objectives

The Repair Lead holds accountability for a products operational performance and ensures the highest level of customer includes the mandate to drive action and reporting from all contributing departments.

Job Responsibilities

Lead continuous improvement discussions and projects initiating suggestions to enhance efficiency both internally and with suppliers
Evaluate customer-specific problems and complaints coordinating developed delivery solutions across Satairs internal departments and external interfaces
Analyze assess and define optimal service solutions (repair lease or exchange) for customers focusing on time-optimized delivery especially during delivery difficulties
Manage and utilize key performance indicators (KPIs) on behalf of the SPOC group to oversee material order activity and produce detailed activity reports for customers account teams and management
Contribute to a high-performing team by actively participating in and supporting Order Management Team activities
Provide World-Class Customer Support by ensuring timely and qualified responses to all service requests driving high Customer Satisfaction (CSIP)
Act as the Single Point Of Contact (SPOC) for an assigned customer portfolio handling all inquiries related to repair lease exchange warranty and commercial questions
Issue and manage all repair and warranty orders to approved suppliers/repair stations
Proactively Update internal and external customers on the status of all orders and claims
Oversee tailored OEM Programs (Repair Exchange Warranty etc.) to strengthen integration with key partners
Support Product Management Service Management and/or Business Development teams on projects related to developing future customer product needs
Manage cross-functional interfaces with key stakeholders including the repair and tool service management teams Product Managers Satair channel AOG Supply Management Customer resolution Services Account Directors Quality and Finance
Maintain accurate Customer Records within relevant systems
Independently make decisions to ensure on-time material delivery meets customer expectations
Identify initiate and drive first-level escalations when material needs are not met coordinating with respective operational functions until resolution

Secondary Responsibilities

Drive Continuous Improvement by working closely with the Process Specialist to identify define document measure and improve processes in line with Shape & Lean standards and actively support the implementation of these improvements
Performance Measurement & Reporting: Develop and manage Operational Performance Measurement (KPIs). Ensure the accuracy and transparency of operational reports from stakeholders and launch initiatives to make monitoring processes leaner (data/tools)
Participate in organize and conduct regular account meetings with customers suppliers internal stakeholders (Account Directors Product Managers etc) to share information and maintain a global view on your customers activity when necessary and agreed with the manager
Participate in periodic functional and cross-functional activities (eg.. projects meetings) as agreed with the manager
Contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
Act as a deputy for the Head of Repair Lease & Exchange Order Management in all operational tasks and report back accordingly

Job Requirements

Degree - Preferably a Bsc in Business Administration Supply Chain Logistics Production or Aeronautics / Aeronautical Engineering
Minimum 3-5 years working experience in Customer Order Management/Customer Service Experience or Supply Chain or similar (good understanding of After Sales Supply Chain)
Strong knowledge of repair management & working knowledge of SAP and FreshDesk
Good business acumen & negotiation skills
Knowledge of Customer Business & Operations Customer expectations & needs
Knowledge of Export Control Basics
Knowledge of Maintenance Oriented Airworthiness Rules & Maintenance Operations
Strong ability to manage cross-functional and international stakeholder relations
Self-motivated and proactive with a customer-oriented mindset for both internal and external partners
Structured with attention to detail; able to follow up closely and independently as a self-starter
Ready to embrace and adapt to changes

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Material Support & services

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Job Description:This job is based in Satair if you want to know more about our business please clickhereto find out more.Job ObjectivesThe Repair Lead holds accountability for a products operational performance and ensures the highest level of customer includes the mandate to drive action and repor...