Concierge Bryn House

Welcome! Interested in becoming a Ranger Read more.

At RangeWater we look for people who show up and work together to achieve success and make positive impacts on the lives we touch and enrich the communities we serve as people are at the heart of everything we do. As a Ranger we encourage you to explore possibilities and solutions for your own career success story and apply the same enthusiasm to help RangeWater remain THE leader and powerful force in Multi-Family Real Estate.

Our Team Members play a pivotal role in the success of the companys performance and we look forward to witnessing your successful journey as a Ranger!

Culture: Companies with a strong culture and a higher purpose perform better in the long run.

Core Values(words to live by): People-focused Collaboration Integrity Service Results-driven Experience-centric and Innovation.

Whats in for you Our leaders care about the well-being of all Rangers and recognize the importance of work-life balance. Thats why we offer competitive paid time off and benefits.

PTO/Benefits:

Two Weeks of PTO

Paid Holidays

Medical dental and vision insurance

401(k) Enrollment Opportunity

Employer Paid Basic Life and Short-Term Disability

Paid Parental Leave for Birthing and Non-Birthing Parents (after 6 months)

Potential opportunity for savings in rent (property and ownership specific)

Cell Phone Allowance

And more!

Job Description

What does this role entail The Concierge acts as the first point of contact and image ambassador representing the community to neighboring businesses prospects and residents to ensure the ultimate level of customer service is maintained.

Essential Roles You Will Play:

People-Focused:

Greets everyone that enters the lobby in person to assess needs and notify the necessary person of their arrival. Each guest should be walked to their destination if possible without leaving the lobby or guided by escorting them as far as possible. Follows-up with prospects and new residents to ensure satisfaction by sending e- mail thank-you notes and cards or making telephone calls and other face-to-face contacts to finalize decisions to lease and/or renew. Residents should be assisted with service requests by logging into the system and called on their birthday. Residents should also be assisted with any concierge needs (taxi dinner reservations etc.).

Collaboration:

Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). This includes the ability to work in a stressful environment and work peacefully with co-workers and residents.

Integrity:

Completes various accounting financial administrative and other reports and performs other duties as assigned or as necessary. Manage technology inventory needed to assist prospects with the leasing process (iPads tablets). Act as liaison between community residents or prospects and any neighborhood organization (HOA COA Club Services). Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater Residentials policies and performance expectations.

Service:

Executes and performs activities in support of the propertys lease renewal
program by preparing and delivering lease renewal letters and packages for
residents meeting with and contacting renewing residents in advance of
move-out dates and ensuring that lease renewal documents are signed and
implemented on time.

Results-Driven:

Ensures that the lobby property and show units meet the Companys standards for show quality by daily in person inspections of the marketing corridor and leasing tour communicating maintenance and upkeep needs to the propertys maintenance team members merchandising and ensuring a physically appealing show unit and/or model and amenities and preparing the leasing office for daily leasing activities.

Experience-Centric:

Designs and executes offsite marketing activities to create and drive traffic to the property including implementing resident referral and employer outreach programs using internet marketing tools (Craigslist Facebook email and other websites) and following other property-specific marketing plans drives and special programs. Uses the on-site property management software application (OneSite Yardi etc.) to track apartment availability record traffic and leasing activities manage resident and prospect data and capture critical demographic and other information about existing and future residents as well as updates published building calendars (Building Link Active Building etc.). This includes but is not limited to managing all rentable areas (conference rooms micro-offices elevators club room etc.). Concierge will also be responsible for the set-up and breakdown of these areas for any events hosted by the community or ownership group.

Innovation:

Stays informed about current market and competitor conditions that may impact the communitys occupancy and sales results by updating the Market Survey develops and implements short- and long-term marketing plans and goals to sustain occupancy and follows the propertys established policies related to concessions specials and other programs to boost occupancy.

Other duties as assigned.

Work Hours and Work Enviorment:

Schedule - 40 Hours in a regular work week.

Typical Site Hours of Operation (may vary by site):

Monday Friday: 9am 6pm

Saturday: 10am 5pm

Sunday: 1pm 5pm

Essential Requirement:

Must be available to work on weekends when scheduled and must be able to perform the essential job functions unaccompanied. Works in frequent exposure to outside elements where temperatures weather odors and/or landscape may be unpleasant and/or hazardous. Must be able to work a flexible work schedule which includes taking calls evenings weekends and holidays.

Qualifications Summary:

To perform this job successfully the requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education:

High School Diploma

Experience Preferred: Property Management and Customer Service background sufficient to manage the day-to-day grounds operation of an apartment community.

Computer Skills: Proficiency in internet word processing spreadsheet and database management programs for reporting purposes. Strong proficiency in property management software (preferably Entrata Yardi and/or One Site).

Licenses: Current Valid Drivers License

Certifications: None

Weights Requirement: Must be able to push pull lift carry or maneuver weights up to 50 pounds independently and 150 pounds with assistance.

Mobility Requirements: The employee is frequently required to stand walk reach with hands and arms climb stoop and squat. Intermittently required to sit and perform keyboard work.

Travel Requirements: Routine local travel may be required to run business-related errands including but not limited to meetings and training. Non-local travel may be required up for business-related responsibilities.

Additional Information: RangeWater is a drug-free harassment free workplace and an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race religion gender gender identity sexual orientation national origin age disability or veteran status.