Customer Resolution Specialist

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Job Description:

Job Description:

Satair is looking for a Customer Resolution Specialist to join our team based in Herndon Virginia.

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft as well as parts for competitor aircraft for customers in the Americas region.

Meet the team:

You will get an exciting job in an innovative growing global company with a world-class service ambition. Our culture is non-bureaucratic with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution support and service; we deliver excellence when its needed and where its needed so people all over the world can connect.

Your working environment:

The Washington D.C. metro area is home to multiple Airbus offices: In our nations capital you will find the Airbus Experience Center a collection of interactive multimedia exhibitions highlighting the extensive role the company plays in the aviation aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How we care for you:

• Financial Rewards: Competitive base salary incentive compensation which may include profit sharing schemes retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP)
• Work/Life Balance: Paid time off including personal time holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans) prescription dental vision life disability Employee Assistance Plan (EAP) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University including unlimited access to 10000 e-learning courses focusing on ways to develop your employability certifications career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Primary Responsibilities:

1. Order Processing: 60%

• Process customer orders quotations initial order receipts order entry sourcing escalation backorders general logistics etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability cost sourcing returns discrepancies transportation delivery and follow up to meet customer expectations.

2. Relationship Building: 20%

• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

3. Technical Support: 10%

• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

4. Other Duties as Assigned: 10%

Education:

• An Associates Degree in Business Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

• 2 years of customer service experience in a fast-paced environment is required.
• Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

• PC literacy including intermediate word processing spreadsheet and database skills.
• Intermediate knowledge of Microsoft Office Suite (Word Excel Power Point Outlook and or Google Suite programs)
• Basic knowledge of SAP preferred

Physical Requirements:

• Onsite 60%
• Remote 40%
• Vision: Daily able to see and read computer screen and other electronic equipment with screens able to read documents reports and engineering drawings.
• Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking: Daily able to speak in conversations and meetings deliver information and participate in communications.
• Equipment Operation (personal computer telephone copies fax machine and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: Rarely able to carry documents tools drawings electronic equipment up to 30lbs/14kgs.
• Lifting: Rarely able to lift documents tools drawings electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
• Sitting: Daily able to sit for long periods of time in meetings working on computer.
• Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: Daily able to stand for discussions in offices or on production floor.
• Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
• Appropriate hearing/eye protection may also be required when visiting the shop floor

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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