Drive Thru Lumber Yard Customer Service Representative
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Job Location:
Sharon, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Drive Thru Lumber Yard Customer Service Representative
Candidate must be at least 18 years old and have a valid drivers license.
IMMEDIATE SUPERVISOR: Yard Manager/ Store Manager
BASIC FUNCTION: Responsible for greeting customers making them feel comfortable and ensuring that the experience they receive makes them want to return to Koopman Lumber and tell their friends about their experience. Tasks include providing assistance to customers in pulling their orders inspecting merchandise and making returns pulling orders from stock loading orders onto delivery trucks and unloading stock as it comes in and maintaining work area in a clean safe and orderly manner.
RESPONSIBILITIES:
Greets customers when they enter the yard
Loads and safely handles customer orders
Maintains knowledge of proper identification of inventory items
Locates and pulls correct items by type style and quantity as directed by supervisor to fill order completely quickly and accurately.
Assists supervisor other employees and other work areas as needed.
Operates forklift to load and unload trucks as directed by supervisor*
Assists truck drivers in loading merchandise and materials ensuring it is safely and properly handled to prevent damage
Assists truck drivers in unloading of and returning of credit items and ensures items are returned to proper storage location
Unloads incoming freight and checks count to see if it is correct
Completes necessary reports i.e. checks orders filled checks material received and forklift inspection sheets
Interacts in a positive pleasant and prompt manner with customers in person and on the telephone
Provides the highest level possible of service to all customers with the main objective of serving our retail customers
Provides customers with information on additional items related to purchases made
Operates cash register makes change and issues receipts to customers
Maintains up-to-date knowledge of the products sold product usage product prices and new products on the market
Maintains clean and litter-free environment
Performs duties in a safe manner observing safe procedures while constantly alert to any unsafe working conditions
Attends and participates in all company-sponsored training programs as required
Promotes team concept
SKILLS KNOWLEDGE & ABILITIES:
Ability to operate a cash register (computer) equipment
Ability to do math read orders follow instructions
Ability to communicate with customers other employees and supervisors using verbal and written skills
Good interpersonal communication and customer service skills both on the phone and in person
Knowledge and ability to use safe lifting techniques
Be aware of and follow the We Believe statements and MSDT ECET objectives
ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:
Working outdoors in varying elements ranging from extreme heat to extreme cold
Work with mechanical equipment on a daily basis
Additional functions and duties may be assigned by supervisors as deemed appropriate.
*Must successfully pass company-provided forklift operator training program and maintain authorization through safe operation and following of procedures.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Family-owned and operated since 1939, Koopman Lumber & Hardware boasts 13 locations across Massachusetts. These include three full-line stores in Whitinsville, Uxbridge, and North Grafton, offering lumber, hardware, paint, and lawn and garden supplies. Additional locations include a l ... View more
