Workday Manager

About the team

About the role

We are seeking a People Tech Operations Manager to lead and scale our newly established People Technology Operations team. This role will oversee a team of system analysts responsible for day-to-day support continuous improvement initiatives and annual recurring activities such as open enrollment payroll year-end compensation planning and talent reviews.

The ideal candidate brings a strong background in Workday paired with operational excellence and a strategic mindset. You should be as comfortable mentoring and scaling a team as you are rolling up your sleeves to troubleshoot configuration issues. Youll help us build scalability operational efficiency and career growth opportunities while ensuring exceptional service delivery.

What Youll Do

• Operational Excellence

  • Own the operational framework for People Technology ensuring reliability scalability and alignment with business needs.

  • Oversee day-to-day operations manage escalations and ensure SLA-driven service levels.

  • Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets following an agile delivery model.

  • Implement and refine processes workflows and SLAs to drive consistency and efficiency.

  • Analyze ticket trends to identify themes proactively recommend automation opportunities and reduce recurring pain points.

  • Track KPIs such as ticket volume resolution time satisfaction scores and system usage to drive data-driven improvements.

• System Optimization

  • Lead Workday reporting optimization and establish governance frameworks for reporting.

  • Drive Workday security automation including role-based and user-based access provisioning.

  • Continuously identify opportunities to streamline system configuration reduce ticket volume and shorten SLAs

• Hands-On Technical Leadership

  • Serve as a technical advisor for system analysts providing guidance on configuration challenges.

  • Troubleshoot issues alongside the team and take ownership of complex tickets triage items or annual recurring activities as needed.

• Team Leadership & Development

  • Lead mentor and develop a team of system analysts

  • Drive career growth coaching and performance management to consistently hold high bar for the team

  • Foster a culture of collaboration accountability and continuous improvement.

In addition to a competitive base salary and benefits this position is also eligible for equity awards based on factors such as experience performance and location.

Who you are

• 7 years of experience in HRIS or broader HR technology with deep Workday expertise.

• 3-5 years of experience managing inclusive high-performing teams within HR technology.

• Proven track record of coaching and mentoring early-career talent and leading cross-functional teams.

• Strong experience building and scaling operational support models with expertise in ticketing audits reporting and program cycles.

• Demonstrated success in streamlining processes driving automation and introducing workflow improvements that deliver measurable impact.

• Excellent communication skills with the ability to influence and partner across cross functional teams

• Strong analytical and problem-solving skills with a data-driven mindset.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.