Service Advisor
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Job Location:
Beverly, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
About Us
Highland Electric Fleets electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing vehicle procurement infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.
We know that cleaner buses create healthier communities and its our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1500 students!*
We are looking for candidates that want to help support this mission
*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet
Summary:
The Service Advisor serves as the primary liaison between customers the field maintenance team and internal field support operations. Reporting to the Maintenance Manager this role is responsible for coordinating maintenance requests scheduling field service appointments and ensuring high-quality service delivery.
The Service Advisor provides clear communication accurate documentation and proactive support to both customers and technicians to maximize efficiency customer satisfaction and equipment uptime.
Responsibilities:
- Act as the main point of contact for customers regarding field maintenance service requests inquiries and updates.
- Schedule and coordinate field service appointments dispatching technicians based on availability skills and location.
- Create review and process work orders ensuring accurate documentation of customer concerns services performed and parts required.
- Provide technicians with detailed service instructions customer information and job requirements.
- Communicate repair status timelines and any additional service needs to customers in a timely and professional manner.
- Ensure proper follow-up after service visits to confirm customer satisfaction and close work orders.
- Track and monitor service jobs to ensure deadlines and performance metrics are met.
- Maintain knowledge of company products services and maintenance procedures to effectively support customers and technicians.
- Promote a culture of safety teamwork and customer-first service within the field maintenance team.
Qualifications
- High school diploma or equivalent required; associate degree or technical background preferred.
- 24 years of experience in a service coordination maintenance or advisory role.
- Strong organizational and multitasking skills with attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle and prioritize tasks and remain calm under pressure.
- Proficient in service management systems scheduling platforms and MS Office Suite.
- Technical aptitude and understanding of mechanical/equipment maintenance is a plus.
- Customer-focused mindset with a problem-solving attitude.
$75000 - $90000 a year
What You Can Expect from Highland:
Competitive base salary and performance-based bonus program
A supportive highly collaborative team-oriented environment
Opportunities to make a difference be heard add value and be recognized
Growth and development with a leader in this new and exciting industry
Ability to work with bright innovative and forward-thinking colleagues
Health Vision and Dental coverage for employees & their dependents
Life insurance public transportation assistance
Generous Paid Time Off
401(k) program and company match
Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Upgrade to an Electric School Bus Fleet with Highland Electric Fleets, a one-stop shop for fleet electrification.
