IT Operations Specialist

About ClickHouse

Established in 2009 ClickHouse leads the industry with its open-source column-oriented database system driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries emphasizing speed in managing escalating data volumes. Enterprises globally including Lyft Sony IBM GitLab Twilio HubSpot and many more rely on ClickHouse Cloud. It is available through open-source or on AWS GCP Azure and Alibaba.

ClickHouse is actively seeking an IT Operations Specialist to join our distributed team and play a vital role in keeping our technology infrastructure running smoothly while empowering our employees to work at their this hands-on role youll manage application access oversee device lifecycle operations across our remote workforce and serve as a power user champion who creates training materials and shares productivity tips to help colleagues maximize their effectiveness. Our ideal candidate is a self-starter who thrives in a remote environment balances technical operations with clear communication and is passionate about both solving problems and enabling others to work smarter with the tools at their disposal.

Responsibilities include:

Access Management

• Provision and deprovision user access to applications and systems resources
• Maintain accurate records of user permissions and access rights
• Implement and enforce access control policies and security protocols
• Review and audit user access permissions on a regular basis
• Respond to access requests and resolve access-related issues in a timely manner

Device Lifecycle Management

• Coordinate onboarding processes including device setup configuration and deployment for new employees
• Execute offboarding procedures including device retrieval data wiping and asset inventory updates
• Maintain accurate inventory of all IT hardware and software assets
• Manage device repairs replacements and upgrades
• Ensure compliance with company security policies during all device transitions
• Provide remote support for device setup and configuration

IT Operations & Infrastructure

• Monitor IT systems and infrastructure for performance and availability
• Provide technical support and troubleshooting for hardware and software issues
• Document IT processes procedures and configurations
• Participate in IT projects and infrastructure improvements
• Collaborate with cross-functional teams to streamline IT operations
• Maintain vendor relationships for hardware software and service providers

Application Communication & Enablement

• Build and maintain a knowledge base of user guides and other quick-reference materials for current and newly onboarded applications
• Communicate application updates new features and best practices to end users
• Conduct enablement sessions and office hours as needed to help users maximize application effectiveness
• Identify opportunities to improve efficiency through advanced application features and workflows

What you bring:

• 2 years of experience in IT operations systems administration or related role in a remote or distributed environment
• Start-up experience preferred
• Proven experience with user access management and identity management systems
• Power user proficiency with productivity suites (Microsoft 365 Google Workspace) including advanced features shortcuts and optimization techniques
• Expert-level knowledge of collaboration platforms (Slack) including workflow automation custom integrations and productivity features
• Strong understanding of Windows macOS and Linux operating systems
• Familiarity with identity and access management (IAM) and asset management tools and platforms (Okta ConductorOne Lumos ZenAdmin)
• Knowledge of MDM (Mobile Device Management) solutions
• Experience with ticketing systems (Linear GitHub)
• Ability to provide remote technical support and troubleshooting
• Proven ability to learn new applications quickly and discover advanced functionality
• Ability to explain complex technical concepts in simple user-friendly terms
• Ability to prioritize and manage multiple tasks simultaneously across different time zones
• Excellent communication skills both written and verbal with a customer-service mindset
• Experience creating training content user documentation or enablement materials

#LI-remote

Compensation

For roles based in theUnited States the typical starting salary range for this position is listed certain locations such as Los Angeles CA the San Francisco Bay Area CA the Seattle WA Area and the New York City Metro Area a premium market range may apply as listed.

These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed and the ranges may be subject to future adjustments.

An individuals placement within the range will depend on various factors including (but not limited to) education qualifications certifications experience skills location performance and the needs of the business or organization.

If you have any questions or comments about compensation as a candidate please get in touch with us at.

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US generous entitlement in other countries.
• A $500 Home office setup if youre a remote employee.
• Global Gatherings We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of our first 500 employees you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about whats happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please seeherefor our Privacy Statement.