Product Operations Manager, Launch Readiness

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role:

Were hiring a Product Operations Manager - Launch Readiness to own and continuously improve how Anthropic launches products. This is a product-wide horizontal role that will establish the operating system for all customer-facing launches across our portfolio.

Launching at Anthropic is uniquely dynamic. Were building on frontier models that evolve constantly serving customers from individual developers to the largest enterprises across multiple surfaces (API Claude Code). This role will coordinate launches across Product teams and critical partners including Security Legal GTM Finance DevRel and Safety. Youll establish common language document repeatable launch motions and build an AI-native toolkit that makes excellent launches feel effortless.

You treat launch readiness as a product. Youre obsessed with making the happy path so helpful that teams obviously want to follow it. You build systems that accelerate product velocity never gate it. You treat launch readiness as a product. Youre obsessed with making the happy path so helpful that teams obviously want to follow it. You build systems that accelerate product velocity not gate it. You think like a product manager not a compliance officer. Your work will directly impact every customer-facing launch at Anthropic making them faster safer and better manager not a compliance officer. Your work will directly impact every customer-facing launch at Anthropic making them faster safer and more coordinated.

Responsibilities:

Youll own the operating system for customer-facing product launches at Anthropic. Working horizontally across Product teams and critical partnersincluding Security Legal GTM Finance DevRel and Safetyyoull establish frameworks toolkits and processes that enable teams to ship with confidence. Youll drive adoption through influence making launch readiness effortless and creating visibility across all launches.

Launch calendar & system of record

• Own our launch calendar as the source of truth for all customer-facing launches. Create visibility and predictability across Product and XFN teams.
• Build workflows that reinforce our central system of record without becoming a documentation tax. Integrate with team operating rhythms and obsess over the user experience of our internal tools.

Repeatable Launch Processes

• Document and iterate on happy path launch processes across the launch lifecycle.
• Establish common language and conventions that work across diverse launch types.

Cross-Functional Coordination

• Partner with Security Legal GTM Finance DevRel and other XFN teams to define clear engagement models. These APIs between teams make coordination seamless and reliable.
• Enable the right teams to engage with the right projects at the right time.
• Create a federated operating model that gives teams autonomy while maintaining common standards.

AI-Native Launch Toolkit

• Build Claude-powered assistants and automation to streamline launch workflows.
• Experiment with ambient intelligence to pull information from across the org.
• Automate intake workflows documentation generation and status tracking. Partner with Engineering on tooling strategy and integrations.

Continuous Improvement

• Define and track success metrics for Define and track success metrics for launch excellence to identify bottlenecks through data and excellence in order to identify bottlenecks through data and feedback.
• Run post-launch retros and feed learnings back into process improvements. Scale best practices across teams through documentation and education.

You may be a good fit if you:

• 7 years in product operations program management launch management or related operational roles in fast-paced tech companies.
• Have experience in hyperscale companies Have experience in hypergrowth companies navigating rapid scaling and creating process that accelerates teams without slowing them rapid growth creating common process that accelerates teams and never slows them quick to experiment with AI to streamline business processes and see optimization opportunities everywhere.
• Excel at building strong relationships with technical and non-technical stakeholders.
• Are quick to experiment with AI to streamline business processes and see opportunities everywhere for further optimization.
• Have experience managing launch motions across diverse technical surfaces (API web apps desktop/mobile) for high visibility launches.
• Are comfortable with ambiguity and can create structure where none exists.
• Youre service-oriented and obsessed with making it easy for others to do great work.

Strong candidates may also have experience with:

• Building AI-native workflows and pushing the boundaries of automation.
• Product Management and/or Product Marketing
• You treat process as a product with users metrics and continuous iteration.
• Track record of building and scaling operations teams

Logistics

Education requirements: We require at least a Bachelors degree in a related field or equivalent experience.

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process