Supervisor Service
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Job Location:
Monthly Salary:
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
A Job That Matters: Your Tasks
1. Team & Site Management
- Lead and supervise a team of 810 technicians across multiple customer locations.
- Plan and allocate daily service and installation activities ensuring timely and high-quality execution.
- Monitor field performance ensure adherence to safety quality and company standards and conduct regular site audits.
2. Installation & Technical Surveys
- Oversee installation commissioning and handover of dormakaba products at customer sites.
- Conduct pre-sale technical site surveys to assess feasibility and prepare installation requirements.
- Coordinate with project and sales teams to ensure site readiness and provide technical inputs during project planning.
3. Complaint & Service Handling
- Manage and resolve customer complaints promptly through effective technician dispatching and supervision.
- Monitor service quality identify recurring technical issues and implement corrective and preventive actions.
- Collaborate with the technical support team for handling complex issues and escalations.
4. Subcontractor Management
- Supervise subcontractors to ensure high-quality installation and service delivery.
- Validate and document subcontractor work completion as per dormakaba standards.
5. Preventive Maintenance & AMC Management
- Plan and execute Preventive Maintenance Schedules (PMS) for all AMC customers within agreed timelines.
- Ensure PMS completion maintain proper documentation and support AMC billing post-service execution.
- Track AMC renewals prepare and submit quotations and drive conversion of warranty customers into AMC clients.
6. Revenue & Business Growth
- Achieve monthly service revenue targets through AMC renewals spare parts sales and upgradation projects.
- Identify business growth opportunities by expanding the AMC customer base.
- Prepare quotations BOQs and proposals for new service opportunities.
7. Technical Expertise & Customer Support
- Maintain strong technical knowledge of dormakaba products including automatic doors access systems and hotel locks.
- Guide technicians in troubleshooting and provide on-site technical support.
- Deliver excellent customer communication and ensure service satisfaction.
8. Documentation & Reporting
- Maintain up-to-date records of service activities PMS schedules and customer interactions.
- Submit regular performance revenue and customer satisfaction reports.
- Ensure all documentation meets audit and compliance requirements.
An Experience That Matters: Your Skills
Educational Requirements
- Diploma or Degree in Electrical Electronics or Mechanical Engineering.
Job Experience
- 58 years of experience in service operations preferably in access control automation or electro-mechanical systems.
- Proven experience in leading field service teams and achieving service revenue targets.
Key Skills
- Strong technical and troubleshooting expertise.
- Excellent leadership coordination and communication skills.
- Customer-focused approach with strong problem-solving abilities.
- Proficiency in MS Office CRM tools and reporting systems.
- Ability to manage multiple sites and ensure timely task execution.
A workplace that matters: our offering
- Supportive and Inclusive work environment
- Career growth and advancement
- Comprehensive benefits such as health insurance for employees and their dependents parental leave etc.
- Learning and Development opportunities
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
The trusted partner for smart and secure access solutions: products, solutions and services for doors, as well as access to buildings and rooms from a single source.
