Scaled Customer Success Manager, German Speaking- Barcelona, Hybrid

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi Customer Success team lives and breathes these values every day. A critical element of Boomis strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption implementation value creation business reviews roadmap alignment and documenting measurable outcomes for our customers.

Please note this will be a hybrid role: 3 days from our office in Barcelona 2 days remote.

Key Job Responsibilities:

• Drive Customer Success & Value: Collaborate with customers to define and execute mutual success plans ensuring timely production launches and maximized platform adoption to accelerate business value and align Boomi solutions with measurable outcomes.

  Strategic & Technical Guidance: Act as a trusted platform advocate by leading consultative value-driven engagements. This includes uncovering strategic pain points positioning Boomi across Integration APIM and Data Management and providing high-level technical/architectural insights.

• Build Relationships & Champions: Nurture strategic relationships with key decision-makers to maintain Boomis critical role within the customers organization proactively navigating organizational shifts and reinforcing Boomis competitive value proposition.

• Manage Portfolio Health & Renewal: Proactively manage a large customer portfolio utilizing data-driven insights on platform usage and adoption trends to forecast renewals accurately mitigate risks and elevate strategic conversations with C-level executives.

• Escalation and Value Delivery: Expertly manage business escalations by quickly assessing impact and coordinating cross-functional teams for timely resolution. Conduct regular business reviews to document and showcase qualitative and quantitative achievements ensuring continued alignment with customer roadmaps

Essential Requirements:

• Experience in technical roles such as Solution Architect Consultant Systems Engineer or Technical Account Manager with a focus on enterprise integration.
• Must have Languages: Fluent in English and German.
• Experience working with a large portfolio of customers (100) and being able to manage multiple accounts at different stages in the life cycle.
• Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership technical roadmaps and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.

Nice to have:

• Solid knowledge of iPaaS (Integration Platform as a Service)/API/Data management (e.g. data products data operations ELT data orchestration etc.) and cloud architecture (AWS Azure or Google Cloud).
• Strong technical aptitude and desire for continued learning
• Education: Bachelors or diploma in Management Information Systems (MIS) Computer Science or a related technical field.
• Technology Certifications Preferred: Developer or Architecture Certification in Middleware iPaaS Cloud Native or APIM Platform.
  
  

New Hire Bootcamp Certifications: Achieve full Boomi Developer Architect and Administrator certifications led by Boomi within the first two months of employment.