S&M Engineer L2
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
S&M Engineer L2
This position is on-site model in our Sao Paulo unit.
Position Summary
Customer focal point in support projects. Perform IT support activities to solve incidents related to Thales biometry projects. Work with support teams to coordinate the incident resolution. Work with project managers to assist in IT related tasks for projects implementations. Work with customer in their premises in some cases. Perform troubleshooting in the system to solve customers doubts or issues. Report to management about the projects you are responsible for.
Key Areas of Responsibility
- Manage case load (full escalations and requests for assistance).
- Diagnose and solve technical issues at 2nd level and where needed escalate to other support teams as required.
- Detect investigate recreate and raise defects. Track incidents and defects through internal systems and turn around fixes for Production issues set up environment to reproduce issues and test potential workarounds develop ad-hoc solutions (e. g. scripts coding) to address issues as workarounds.
- Write and review technical documents (Knowledge Documents Support Plans Technical Advisory Bulletins) for internal and public use leverage opportunities for continuing education.
- Work closely with other Systems Analysts Developers Testers and Project Managers to improve customer satisfaction.
- Assist delivery teams with project implementation tasks (system configuration validation etc).
- Periodically generate reports to customer considering the systems metrics.
Minimum Qualifications
- Bachelors degree in Computer Science or similar.
- Advanced English.
- Basic Linux.
- Intermediate DB/SQL Knowledge.
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:
- Elective Health and Dental plans.
- Retirement Savings Plan with a company contribution and a match.
- Company paid holidays vacation days and paid sick leave.
- Company provided Life Insurance.
Why Join Us
Say HI and learn more about working at Thales click here.
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At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!
Key Skills
- Computer Science
- SQL
- Active Directory
- VB.NET
- Information Technology
- Tcp/IP
- OS
- Information Security
- Infrastructure
- QA
- RFP
- Technical Assistance
- Setup
- Dns
- UNIX
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
