Customer Support Representative English
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are hiring Customer Service Agents with GDS experience for IGT Solutions in Maadi. You will be supporting international travel clients through phone and/or email channels managing reservations and resolving travel-related issues in a professional and timely manner.
Job Role
Act as the front-line representative for travel customers
Handle inbound inquiries related to reservations cancellations and flight changes
Manage both phone and email communication professionally
Coordinate with internal travel support teams when needed
Responsibilities
Resolve customer issues efficiently within SLA
Use GDS systems (e.g. Amadeus Sabre Galileo) to manage bookings
Log all customer interactions accurately
Maintain a high level of customer satisfaction
Requirements
Requirements
Fluency in English: Minimum B2 ideally C1
GDS experience is a must (Amadeus Sabre Galileo etc.)
Minimum 6 months of call center or travel support experience
Strong verbal and written communication skills
Must be able to work from the office in Maadi
Graduates only (no undergraduates)
Benefits
Base Salary
EGP 18000 NET/month
Other Benefits
Full medical and social insurance
Two days off per week
Paid training included
Structured career development with a global travel brand
Supportive and professional work environment
Onsite office in Maadi Technology Park
Interview Process
Step 1 Pre-Assessment: Screening call or form to verify qualifications
Step 2 Online Language Interview: Assess English fluency and communication
Step 3 Final Interview: Conducted onsite or online with IGT Solutions
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
51 employees
QuickfirmX – Quick Hires, Big Futures Egypt’s Top Choice for Call Center Jobs At QuickfirmX, we specialize in call center recruitment, connecting talented professionals with top employers. Whether you're starting your career or looking to advance, we make the hiring ... View more
