Enterprise Customer Success Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

Were looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers youll represent both the voice of Justt and the voice of the customer driving growth guiding clients through challenges and ensuring long-term success. Youll work across commercial technical and product functions partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.

What youll do

Manage a portfolio of top-tier enterprise customers across commercial technical support and product dimensions
Analyze portfolio performance combining data and customer feedback to generate actionable payment insights
Identify and execute expansion opportunities end-to-end to achieve account growth targets
Define and drive retention strategies through structured account plans to meet retention goals
Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
Act as the go-to expert on new feature releases ensuring smooth and effective customer adoption
Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
Deliver client training and enablement sessions to drive value realization
Collaborate cross-functionally with Sales Product and Marketing to expand Justts regional presence

Requirements:

5 years of experience as a Customer Success Manager managing enterprise accounts
Proven track record in project management and cross-functional collaboration
Strong analytical mindset with the ability to interpret data and translate it into insights and actions
Demonstrated success in building and growing long-term value-driven customer relationships
Comfortable operating in fast-paced dynamic environments
Willingness to travel several times a year
Experience in the payments industry - an advantage