Product Operations Lead Collections

About Us

Nu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page Product Operations Team

At Nubank many things are done from scratch. We understood that to offer the most transparent fair and intuitive financial products and services we had to take apart the building blocks of financial products completely and rebuild them with our customers at the center.

To continue to innovate for our customers we need magical people who can jump from business strategy to program management to risk assessment collections regulations and complex cross-team alignment seamlessly!

Thats why our Product Operations team was born! A quarter Program Manager a quarter Business Analyst a quarter Strategic Advisor and a quarter Magic Product Ops are the ultimate owners of Nubanks operations ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.

is an IC position (Individual contributor) and will work with the Collections team

Responsibilities will include:

• Operational Strategy: Design and execute strategies to support clients throughout their recovery process ensuring healthy levels of risk service and goal achievement by effectively influencing third parties.
• World Class Communication: Ensure clear communication within the team projects and overall strategies. Simplify complex regulatory information into practical guidelines for the team. Work with legal and external experts to establish and improve regulatory approaches. Act as the liaison between the Engineering and Regulatory teams converting regulatory needs into technical tasks.
• Scalability and Integration: Prepare operations for accelerated growth by integrating new products or processes in a controlled manner ensuring operational stability.
• Day to Day Product Operations: Align the global collections strategy with the local markets through project management ensuring efficiency scalability and coordination between global and local team.
• End to End Prioritization: Owning a roadmap from end to end evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
• PMO: Drive the day-to-day operations of the Engineering team whenever required (Scrum Master / Product Owner) Also you would contribute to supporting the leadership on the overall governance of the areas enabling the work
• Reporting: Track and report critical business and SLA/SLO metrics from all the integrations established between teams across the company or with third parties.

Essential Skills and Experience:

• 5 years of experience in similar roles including previous experience in financial services specifically in Collections.
• Regulatory Expertise: Familiarity with banking and credit card regulations and the ability to navigate them interpret information from consultants and ask the right questions. While deep knowledge of all regulations isnt mandatory a strong understanding of how to work within a regulated environment is crucial.
• Operational and Project Management Experience: Proven experience in driving day-to-day operations and strong project/program management skills including scoping and setting ETAs for phases. This role is less about immediate product creation and more about operationalizing and ensuring compliance.
• Technical Acumen: At least some familiarity with technology and a tech background to facilitate integration processes and work effectively with engineering teams. Must also have a genuine curiosity about a technical ecosystem that supports all of our products and willingness to ramp up over time on complex technical topics.
• Communication: Excellent articulation skills and the ability to communicate effectively between domain experts (e.g. legal compliance) and technical environments. The candidate must be adept at distilling complex topics and regulations into crisp frameworks.
• Adaptability and Flexibility: Ability to thrive in a fast-paced high-ambiguity environment with significant ownership and impact.
• Problem-Solving: Strong ability to organize beautiful chaos and help teams prioritize broad and robust roadmaps.
• Stakeholder Management: Ability to work closely with various stakeholders including General Managers Product Directors and potentially M-team on critical initiatives.

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit