Personal Lines Underwriting Supervisor

Summary

Lead with purpose. As a Personal Lines Underwriting Supervisor youll guide a team dedicated to delivering exceptional service and operational excellence. Youll oversee day-to-day operations ensuring quality productivity and conversion goals are met while fostering a culture of continuous improvement. Partnering with trainers quality specialists and leadership youll coach and develop team members monitor performance metrics and implement strategies that enhance customer and employee experiences. Youll play a vital role in shaping a positive empowered and service-driven Customer Care and Underwriting this role youll combine leadership communication and problem-solving skills to help your teamand our customersthrive.

Why Jewelers Mutual:

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Here youll:

• Move fast and embrace change
• Always look for better ways
• Grow thrive and help shape whats next

Join us and be part of a culture where you can make an impact while building your future.

What Youll Do:

• Responsible for day-to-day operations within Customer Care to ensure quality productivity and conversion goals are supported.
• Working with Quality Assurance Specialist Trainer and Leads to ensure staff receive tools needed to be successful by evaluating and coaching staff for ongoing development.
• Assists with evaluating staff contacts to meet quality expectations. Provides follow-up to staff and pulls in the right people to support staff.
• Works with Customer Care Leadership Team to review daily and monthly metrics and takes steps in ongoing improvement.
• May assists Real Time Analyst in adjusting push/pull activities in order to meet service levels and adjust capacity.
• Holds regular 1:1 meetings with staff and facilitates staff meetings.
• Prepares and delivers yearly performance appraisals of staff members.
• Approves timesheets.
• Assists with escalated contacts.
• Participates in interviewing Customer Care job candidates.
• Supports divisional and organizational initiatives and may assist or lead initiatives or projects.
• Embraces change leads by example maintains a positive work environment and ongoing learning culture.
• Must be capable of becoming proficient in the Guidewire product suite.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Youll Bring:

• Bachelors degree from four-year College or university.
• Minimum two years insurance experience.
  • An equivalent combination of education/or and experience may be considered
• Proficiency in Microsoft suite applications including Word Excel Outlook and PowerPoint.
• Property/Casualty Insurance Agents License from the state of Wisconsin OR ability to obtain within 4 months. Continuing education as required to maintain license.

What We Offer You:

• Competitive Compensation & Benefits:Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience:

Manager