Assistant Restaurant Manager

This position is responsible for working closely with the Restaurant Manager to ensure the restaurant lounge and room service operates effectively including adherence to all health regulations. Uses leadership skills to drive revenue maximize profit and ensure quality. Manages assigned staff/departments to ensure achievement of overall financial results guest satisfaction and positive associate relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Effective Operation of Restaurant/Outlets: Works closely with the Restaurant Manager to lead the staff and ensure all restaurant and all outlets operate efficiently. Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and associate needs are met.
• Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.
• People Management and Development: Responsible for interviewing hiring and developing associates. Evaluates staff performance and coaches to ensure standards are met. Motivates team by setting goals providing ongoing feedback and rewarding/recognizing associates. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. Responsible for training all associates and ensuring training records are maintained. Analyzes quality issues identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSMs training policies. Ensures all company brand and department-specific training requirements are met.
• Financial Expectations: Accountable for achieving business revenue goals by developing and implementing service programs. Responsible for building and maintaining client relationships to drive repeat business/customer referrals. Uses expertise to develop and implement changes to restaurant/outlets based on sales and guest comments. Responsible for management of expenses to maximize profitability. Responsible for effective labor management through proper scheduling monitoring and adjusting based on business needs and the departmental budget. Follows CSM procurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines.
• Safety/Risk Management: Conducts routine inspections of restaurant/outlets to maintain quality food and beverage standards per CSM brand local state and federal regulations. Ensures a clean and safe work environment and follows all CSMs procedures for guest/associate incidents.
• Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive professional work environment. Attends all daily weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures.

REQUIRED SKILLS AND EXPERIENCE

Education: College degree or equivalent experience required. Serve Safe TIPS or CARE beverage service certification or the ability to obtain certification is required.

Experience/Knowledge/Skills/Abilities: Two years of progressive restaurant or food and beverage experience required with a minimum of one year supervisory/management experience. Must have the ability to communicate well with all levels within and outside the organization and be able to problem-solve with associates and guests. Must be able to manage multiple priorities in a fast-paced environment.

Physical: Ability to lift push and pull up to 50 pounds on a regular basis throughout shift. Ability to lift transport and connect a keg weighing up to 150 pounds on an occasional basis with assistance. Requires ability to work extended hours based on business needs with physically demanding responsibilities such as walking standing carrying and moving throughout the shift.

PREFERRED SKILLS AND EXPERIENCE

Experience/Knowledge/Skills/Abilities: Prefer 1 years of supervisory/management experience in a venue of similar brand volume and reputation for focus on guest satisfaction.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .

Required Experience:

Manager