Program Delivery Manager (AMER)

About us

As a company at the forefront of digital transformation in financial institutions Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions Fenergo empowers financial institutions to deliver a faster compliant and digital customer experience.

With over 700 employees across 11 offices worldwide Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergos impressive track record is reflected in their numerous accolades including being recognized as the No. 1 CLM provider in RiskTech100 and the winner of the Deloitte Best Managed Companies award. Furthermore Fenergos CEO Marc Murphy emphasizes the companys commitment to innovation and growth making it an exciting place for talented individuals to contribute their skills and showcase their abilities.

What does this role entail

The Senior Project Manager is accountable for largest and most strategic Fenergo client engagements typically leading the successful delivery of complex multi-workstream SaaS implementations and enterprise-level transformation projects. This role requires a strong balance of commercial acumen executive level influence and engagement together with cross-functional leadership with a focus on regulated financial services environments.

The Senior Project Manager typically operates at an enterprise programme or portfolio level overseeing the delivery of multiple initiatives across multiple jurisdictions. This leadership role drives consistency alignment with broader client outcomes and strategic oversight including coaching and mentoring junior project managers. This role also takes direct responsibility for delivery in key or complex this strategic client-facing role youll also provide pre-sales support where required lead cross-functional delivery teams and ensure all aspects of delivery meet or exceed expectations on time and budget.

Key Expectations

Programme & Portfolio Ownership

Owns the end-to-end delivery of complex enterprise projects programmes or portfolios often spanning multiple jurisdictions or regions.

Aligns delivery with strategic client outcomes product adoption goals and long-term business value.

Prioritises and sequences initiatives to optimise impact capacity and client satisfaction.

Strategic Oversight & Governance

Establishes and maintains delivery governance across regions programmes and workstreams.

Drives consistent execution using best-practice frameworks tools and reporting standards.

Surfaces cross-cutting risks dependencies and blockers early providing structured mitigation and escalation paths.

Regional Consistency & Delivery Standards

Ensures consistent implementation practices artefacts and reporting across geographies.

Implements and enforces programme-wide use of delivery tooling (e.g. Jira ADO) and performance dashboards.

Promotes global alignment while accounting for regional variations in regulatory and operational context.

Client Engagement & Stakeholder Management

Acts as senior delivery lead for key client relationships engaging with executive sponsors and cross-regional stakeholders.

Provides clarity on delivery status risks and strategic trade-offs through structured updates and governance forums.

Balances delivery urgency with empathy influencing senior client stakeholders while preserving trust.

Financial & Commercial Leadership

Oversees programme-level financials ensuring delivery aligns to commercial expectations including margin resourcing and burn rate.

Partners with internal Commercial and Finance teams to structure Statements of Work manage change control and align commercials to evolving scope.

Maintains strong commercial awareness to flag conflicts between cost scope and client outcomes early.

Team Leadership Coaching & Uplift

Leads cross-functional project and programme teams across geographies in a matrix environment ensuring cohesion and alignment to delivery goals.

Coaches and mentors junior and mid-level Project Managers fostering delivery discipline stakeholder confidence and career development.

Creates a collaborative culture of ownership and accountability without requiring direct line management authority.

Regulatory & Domain Expertise

Understands and can articulate key domain drivers such as KYC onboarding and financial crime compliance translating them into actionable delivery plans.

Supports clients in navigating regulatory readiness data quality and operational risk within programme delivery.

Anticipates and addresses challenges of delivering into highly regulated enterprise-grade environments.

Communication Influence & Executive Reporting

Can tailor communication to executive business and technical stakeholders both internally and with clients.

Translates complex delivery information into clear actionable insight using structured reports dashboards and presentations.

Influences decision-making at programme and portfolio level; challenges constructively and manages strategic escalations effectively.

Required Experience

Degree educated or equivalent experience

10 years in project/program management with 5 in Global SaaS delivery.

Led large scale SaaS transformations with responsibility for P&L or portfolios over 2m. Fintech Tier 1 bank experience and / or regulated environments experience (e.g. KYC AML GDPR) preferred.

Led large scale data migrations and platform integrations across multiple geographies including cutover planning and compliance assurance

Demonstrated ability to lead global cross-functional teams and build trusted relationships with C-level stakeholders across business and technical domains.

Deep understanding of delivery frameworks (Agile SAFe LeSS Kanban Waterfall Hybrid)

Whats in it for you

• Comprehensive Medical Dental and Vision coverage provided through Cigna

• Access to Cobra Coverage

• Employee Assistance Programme available via Cigna

• 401k retirement savings plan

• Life Accident and Disability Cover offered through Cigna

• Participation in a Savings and Transformation Scheme

• Opportunity to earn an annual company bonus based on performance

• Generous 20 days of Paid Time Off (PTO) annually

• 3 company closure days for designated holidays

• Access to extensive training programs including both classroom and online options through Fenergo University

• Implementation of a Buddy system for all new starters to provide guidance and support

• Opportunity to work on a cutting-edge Fintech product utilizing the latest tools and technologies

• Defined training and role tracking to monitor and support your career development and progress

• Enjoy complimentary lunches provided in the office

• Work From Home set-up allowance to support a comfortable and efficient remote working environment

• Salary range $150000-$170000 PA performance related incentives

Diversity Equality and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued respected and can reach their full potential. We do not discriminate based on race colour religion sex national origin age disability or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications merit and business needs. We believe that a diverse workforce enriches our company culture fosters innovation and contributes to our overall success. We strive to provide a fair and supportive environment for all employees promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Required Experience:

Manager