Operations Engineer
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Job Location:
Oakland, CA - USA
Monthly Salary:
$ 120 - 135
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.
Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.
Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.
Role Overview
The Operations Engineer will join Promises Operations team to own improve and automate end-to-end processes that power how we serve customers and government partners. This is a hands-on role for someone who thrives on solving operational bottlenecks and then building themselves out of the work through better systems tools and automation.
You will work closely with cross-functional partners in Delivery Product and Engineering. The ideal candidate is an early-career operationally excellent generalist who is technical communicative and pragmatic.
What Youll Do
Own and improve operational systems across key areas examples are: support operations of third-party tooling utility operations and user support.
Collaborate with technical and non-technical stakeholders to identify and eliminate process inefficiencies.
Build systems and tools that reduce manual work and improve efficiency.
Track and report operational metrics to drive accountability and continuous improvement.
Automate repetitive work through better systems and processes continually building yourself out of manual tasks.
What Will Enable You
2-4 years of experience in operations business systems or a related technical or analytical role.
Strong operational instincts with the ability to diagnose and streamline workflows.
Technical fluency and comfort using APIs dashboards or lightweight scripting to solve problems.
Excellent communication skills and ability to translate between business and technical teams.
High attention to detail and a bias toward execution.
Bonus: Experience in government utilities or high-volume customer operations.
Benefits and Work Environment
At Promise we invest in our teams well-being growth and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our companys success.
100% Paid Health Coverage: We cover 100% of base medical dental and vision insurance plans for employees and their dependents.
Flexible Hybrid Work: We collaborate in the office at least three days a week to stay connected and aligned as a team.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.
Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
Promise helps utilities and governments power world-class relief and repayment programs that increase participation and completion rates.
