Partner Experience Representative

StaffStat is hiring a Partner Experience Representative!

At StaffStat were on a mission to support those who care for our most vulnerable know we cant attract and retain talent in healthcare with a burnt-out workforce - and thats exactly what were helping senior care homes change.

Our platform is an employee engagement hubwhere communication connection and shift management come together to help build engaged empowered teams. Using data and automation StaffStat modernizes how teams stay connected fill shifts efficiently and support a healthy sustainable workplace culture. Weve helped homes reclaim thousands of administrative hours and supported the delivery of millions of hours of care and were just getting started.

If youre passionate about meaningful work driven by purpose and energized by innovation wed love for you to join us.

At StaffStat youll be part of a high-performing values-driven teamthat cares deeply about the impact we make. Youll be a great fit if youre committed to delivering exceptional customer service embracing continuous learning and bringing a growth mindset to your work.

This is a full-time in-office role in Sudbury where youll support our growing national customer base and contribute to a positive connected workplace experience.

Experience the perks:

• Vacation and paid time off.
• Extended healthcare benefits
• Dental care benefits
• Robust team-building activities.
• Opportunities for career growth
• Employee Assistance Program
  

This role is a fit if you enjoy:

• Using your exceptional customer service skills you will manage and enhance the relationship between StaffStat and its customers and stakeholders to ensure customer retention and customer attraction.
  
  
  
• Troubleshooting and resolving technical issues efficiently and warmly.
• Participating in an after-hours emergency support rotation providing 24/7 technical support.
• Developing training materials and delivering impactful training sessions.
• Managing and monitoring customer support requests to ensure timely resolution.
• Collaborating with teams to maintain top-notch end-user documentation and training resources.
• Assisting in pre-launch testing and providing post-launch support.
• Mastering StaffStat software to expertly support and guide our users.

What you bring:

• College diploma in business administration IT computer science or a related field.
• Fluency in English (French is a plus).
• Excellent problem-solving abilities and able to handle multiple priorities.
• Proficient with computer programs; Microsoft 365
• Ability to learn modern technology & programs.
• Ability to adapt to changing environments and timelines.
• Ability to work in a fast-paced environment while ensuring excellence in customer service and team member support.

StaffStat welcomes diversity and inclusion in the workplace and encourages applications from all qualified individuals including visible minorities Indigenous People and persons with disabilities. To request more information on our accessibility policies or to discuss any accommodations you may require to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact our Director of Operations Jason Bergeron at .

This opportunity is proudly supported by Northern Ontario Heritage Fund Corporation and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here: Experience:

Junior IC