Clinic Support Manager (Full TimeNassau)

Metro Physical & Aquatic Therapy is a leading provider of Physical Occupational and Speech Therapy as well as Massage and Acupuncture. We pride ourselves on creating strong lasting relationships with our patients providers and communities and were deeply committed to investing in our team and workplace culture.

If youre looking for a hands-on role in a fast-growing field where you can make a real impact this is a great opportunity to learn and grow with an expert team.

Days & Hours: Monday-Friday 10am-630pm

Essential Functions:

• Oversee day-to-day administrative functions and general office duties for assigned Metro Clinics.
• Ensure the front desk and aides are staffed appropriately to support assigned clinics.
• Train and onboard staff on all systems and procedures.
• Disciplinary action for employees (FD Aides)
• Employee time cards approvals/monitoring and PTO review Call Outs and coverage plans to ensure office is appropriate staffed and operational
• Collaborate with therapists and staff to ensure the best possible outcome for the office.
• Effectively communicate expectations of administrative procedures of the role
• Ensuring staff is knowledgeable of and performing standard operating procedures.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Point of contact for all clinic complaints issues customer service line items
• Face of the clinic support team for communications and clinic pulse checks and resolution
• Internal customer service rep for all assigned office locations- staff directors therapists aides front desk etc.
• Weekly visits and touchbases for 10 clinics
• Handle patient concerns and escalations
• Performs other duties and assignments as required.

Knowledge & Skills Required

Strong Microsoft 365 and outlook (accuracy a must).

Must possess excellent time management and organizational skills.

Knowledge of regulatory standards and compliance requirements

Must work effectively with all management levels and staff affiliates.

Must have strong interpersonal skills maturity and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals.

Highly effective soft skills required

Excellent interpersonal/ communication skills both verbal and written.

The ability to work under pressure meet deadlines and be flexible in working on multiple projects simultaneously.

Must have personal means of transportation to be able to travel to multiple locations/sites

• High school diploma or GED is required.
• One (1) year of medical office experience preferred with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers co-workers and management while calmly and effectively resolving client concerns
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe evaluate and record patients conditions reactions and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills
• Were looking for career-minded individuals interested in long term-opportunities not seasonal or temporary roles

Physical Requirements

While performing the duties of this job the staff member is frequently required to walk stand; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision distance vision and depth perception.

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple completing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the companys services (may include: visitors patients staff members or others).