Manager, Software Engineering Community Report

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.

Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.

CommunityReportandCallTriageare community facing products that empower the community member to get the help they need whilesimultaneously reducingthe workload on public safety agencies. This team usescutting edgetechnology to solve complex problems via conversation through voicetextor chat.

TheCommunityReportandCallTriageteams will give you opportunities to evolve our two leadingAI basedproducts toleveragethe newest and greatest offered by LLMs NLP Conversational Generative and Agentic AI. Experience in AI and/or related experience in chatbots and related tech will be a strong bonus on your resume.

The Role

As aManagerSoftwareEngineering youwillbe responsible forleading a team of software engineers in the design development and delivery of high-quality software products. You will play a pivotal role in shaping the technical direction of the team driving best practices in software development and ensuring the successful delivery of engineering projects. This role requires a combination of strong technicalexpertise leadership and a passion for mentoring engineers.

WhatYoullDo

Management:

Lead and manage a team of engineers providing guidance mentorship and performance feedback to foster a culture of continuous improvement.
Set clear work goals and expectationsprovideregular feedback to staff to cultivate trust and growth.
Cultivate career development performance and personal goals of staff during regularone on onemeetings.

Team Member Development:

Provide training and development opportunities for team members to grow their skill sets and cultivate the next wave ofVersatermleadership.
Encourage and provide opportunitiestostaff to learn and engage in professional development through training courses conferencesetc.
Co-develop growth strategies for each of your team members.

Technical Guidance:

PromoteVersatermtechnical standards and best practices within the team.
Encourage innovation and experimentation within the team to informVersatermof emerging trends that can be evaluated as part of our continuous improvement.
Invest in education and training to stay abreast of industry trends and technologies to drive innovation.

Quality Guidance

Ensure quality performance and security of developed solutions are achieved through regular code reviews and audits.
Develop and implement quality assurance strategies and processes to ensure the delivery of high-quality products.
Define and enforce testing standards including automated and manual testing practices.

Product Development Management:

Generate and coordinate plans execution and delivery of product within established time requirements and within budget.
Work across various engineering teams to align effort and drive business value for our customers.
Manage resources and prioritize tasks to drive efficient development operations.
Measure and report standardized development metrics for responsible product lines.

Technical Skill:

Provide technical guidance and support for engineering team(s) as needed.
Align teams withVersatermgoals and initiatives around DevOps practices and continuous integration/continuous delivery (CI/CD) pipelines.

WhatYoullBring

Degree in Computer Science Software Engineering or a related field or equivalent industry experience and training.
6-8 years of experience in software development with at least2 years in a managerial or leadership role or applicable combination of experience.
Excellent communication leadership and interpersonal skills.
Ability to balance technical leadership with effective team management of priorities in a fast-paced environment.
Strong problem-solving abilities and a proactive approach to overcoming challenges.
Knowledge and usage of Jira Azure DevOps or similar development management platforms isrequired.
Proven ability to make data-driven decisions and provide clear actionable feedback.

Impress Us With

Experience with architecting and developing cloud-based SaaS products using AWS MicrosoftAzureor equivalent technologies
Familiarity with tools such as Terraform Azure ARM templates and similar technologies
Familiarity with ISO SOC2or other high regulation procedures
Previousexperience inGovTechor Public Safety Tech is a plus

This position requires security clearances due to the nature of our work with public safety agencies.Candidates must be legally authorized to work in Canada and must successfully obtain andmaintaina Reliability security clearance from the Government of Canada. Additionally candidates mustcomply withthe FBIs Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive fingerprint-based background check. Please note that specific customer contracts may imposeadditionalsecurity verification requirements. Obtaining andmaintainingall required security clearances is a condition of employment. For more information please visitPublic Services and Procurement Canadafor Reliability clearance details and the FBIs CJIS Security Policy Resource Centerfor CJIS requirements

Equal Opportunity

Versaterm is committed to building and supporting inclusion diversity and equity and sustaining a barrier-free areavailable on request throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies please

Required Experience:

Manager

The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposef...