Telecommunications Engineer

Install configure and upgrade telecommunication systems including Avaya Cisco Aspect Unified Communications Webex VoIP SIP analog lines eFax and mobile devices.

Serve as the first point of contact for telecom-related technical assistance via phone or email.

Monitor and maintain the voice network reporting issues to telecom ISPs or hosting vendors through Remedy Portal.

Collaborate with telecommunications partners on upgrades patch management and performance improvements.

Manage telecom-related Helpdesk tickets using Zendesk ensuring timely issue resolution.

Configure new user voicemail profiles display names and phone settings for onboarding employees.

Maintain accurate inventory documentation of telephony and voice network infrastructure.

Manage and organize voice network cabling closets and cable location inventory.

Perform mobile device iOS updates and technology refreshes in accordance with AirWatch policy.

Document work activities and incident resolutions in the Zendesk system.

Maintain accurate asset inventories through FCMS and Verizon portals.

Develop and maintain documentation of telecom infrastructure procedures and standard practices.

Participate in IT operations meetings to ensure effective communication and coordination.

Install relocate or decommission telecom assets as required.

Provide engineering support for planning designing developing testing installing and maintaining large communication networks.

Ensure proper planning and infrastructure support for building communication spaces and media pathways.

Develop and maintain complex voice wireless video and data communications systems.

Perform analytical and engineering tasks across multiple technical communication areas.

15 years of experience developing operating and maintaining voice wireless video and data communication systems

15 years of experience providing direction for communications activities related to large communication networks

Troubleshoot daily telecom-related issues in the areas of desk phones call center applications mobile devices and data/voice ports

Proven experience with telecom systems including PBX ACD and UIP

Proven experience in asset management for both hardware and software

Good technical understanding of network telecommunications and mobile devices

Proven experience working in a call center environment

Bachelors degree in Information Technology or related field or equivalent experience