People Operations Associate

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London or Remote UK 34000 - 46000 Benefits Hear from the team

Monzo is expanding in the EU and were on the lookout for a People Operations Associate to join our UK team and support our expansion across multiple EU countries. This role reports to the People Operations Team Lead and is part of Monzos Global People Collective.

The People Operations team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.
Each day will be different and youll learn a lot about the inner operations of how a People team works. The People lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. Youll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.
Ultimately this role is key to ensuring seamless people processes maintaining compliance and providing essential support across Monzo particularly as we expand our EU operations.

Youll play a key role by...

• Owning end to end employee lifecycle administration: administer employee lifecycle changes (joiners moves offboarding) and manage core processes (benefits leave contractual changes references).
• Providing Frontline People query support: Act as the first point of contact for Monzonaut queries relating to people policies procedures and ways of working
• Designing & improving core processes: collaborate with the wider People Collective team to design re-work and continuously improve core people processes for the expanding EU structure.
• Overseeing data integrity and compliance: proactively analyse and audit people data to ensure accuracy and completeness within people systems.
• Supporting project execution: support people wide projects across all functions (Reward Hiring etc.).
• Administering learning & development and regulatory training: manage the administration and roll out of local mandatory and regulatory training programs across EU jurisdictions.
• Supporting the compilation & checking of monthly payroll and helping with pay queries

Wed love to hear from you if

• You have experience working in people operations across different EU jurisdictions
• Youre excited by the opportunity to contribute to developing EU specific people processes ensuring compliance and a great experience for our Monzonauts as we grow.
• You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet.
• You have great attention to detail. Were making system changes and issuing contracts and reference letters which have to be right first time.
• You have strong communication skills. Were the first point of contact to our Monzonauts for all things People related and provide a delightful experience.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

34000 - 46000 share options.

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Recruiter Call
• Role Specific Interview
• Behavioural Interview

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-TK1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage